After booking a room through ******* for Twickenham Guest House and receiving my booking confirmation, I realised that I had chosen the wrong month for my booking. I tried to amend my booking immediately for the correct date but there was no availability. After contacting ******* to explain my error (I'm not very good with technology!) they said they would get in touch with Twickenham Guest House to request a refund however they refused to issue my refund even though they were contacted within 30 minutes of me noticing the error. They have since ignored my request to refund my money which has left me nearly £80 out of pocket which may not be much to some, but it certainly is to me!