Holiday Inn Express & Suites Twentynine Palms- Joshua Tree

Holiday Inn Express & Suites Twentynine Palms- Joshua Tree Reviews

Holiday Inn Express & Suites Twentynine Palms- Joshua Tree

72535 29 Palms Hwy, Twentynine Palms, California, 92277View Hotel Details
Holiday Inn Express & Suites Twentynine Palms- Joshua Tree
Holiday Inn Express & Suites Twentynine Palms- Joshua TreeHoliday Inn Express & Suites Twentynine Palms- Joshua TreeHoliday Inn Express & Suites Twentynine Palms- Joshua Tree
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Holiday Inn Express & Suites Twentynine Palms- Joshua Tree Guest Reviews

4.3/5
Very Good
41 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(41)
Positive reviews(38)
Reviews with photos/video(2)
Negative reviews(3)
Giulia_xx_
Standard King Room
Stayed in Aug 2024
Couples
4 review
3.7/5
Posted on Aug 31, 2024
The room was pretty big and the bed was very comfortable. The breakfast was basic but appreciated as complimentary. The pool did not look very clean.
Guest User
Standard Room with Two Queen Beds
Stayed in Oct 2023
Family
16 review
4.5/5
Great
Posted on Nov 5, 2023
Conveniently located near Joshua Tree National Park. Service staff were extremely helpful. Thumbs up!
Guest User
Standard King Room with Mobility Accessible Tub
Stayed in Aug 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The hotel is relatively new, so it's okay to arrive by car. In the morning I had a simple breakfast and then went out to play. There are two entrances to Joshua Tree National Park, and it’s not far from either one.
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Guest User
Standard King Room
Stayed in Jul 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jul 9, 2024
The guy at the front desk is very friendly
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Guest User
Standard King Room with Mobility Accessible Tub
Stayed in Jul 2023
Solo travelers
23 review
5.0/5
Outstanding
Posted on Jul 29, 2023
The hotel is not particularly new and the corridors are big, but the fried chicken for breakfast is delicious! And it’s very close to joshua tree! recommend!
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Eunhee
Standard Room
Stayed in Dec 2021
Family
2 review
4.0/5
Very Good
Posted on Jan 5, 2022
It was clean and the breakfast was simple but good value for money.
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Guest User
Standard Room with Two Queen Beds
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 14, 2024
룸 : 방이 전반적으로 크고 넉넉해서 가족단위로 묵기 적합합니다 시설 : 전반적으로 깔끔합니다. 조식: 종류가 많지는 않지만 훌륭합니다
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Guest User
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 14, 2024
Clean room with king size bed. Large bathroom with roomy shower. Friendly staff. Continental breakfast had extensive choices and food was hot and plentiful. A great option for our overnight during our visit to nearby Joshua Tree National Park. Highly recommend!
Guest User
Stayed in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 7, 2024
No one was at the Front Desk when we got there after 3pm. Employee quickly came out from the back to check us in. Our room for 3 people was missing some towels, easy to get from the front desk. 2nd floor room was comfortable. AC was a little loud, but it made the room cool, which is most important in July. Breakfast was good, especially the automated pancake machine in one minute. Didn’t see any decaf coffee which I would have liked. Convenient location off the highway to get into Joshua Tree National Park. Overall a good experience.
Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 24, 2024
This is our second stay at this hotel. Very clean room, clean bathroom and clean and comfortable bed, nice linen. Hot breakfast was not to my liking, the very crispy fried eggs looked awful, but I am sure most guests enjoyed them. The usual chain hotel fare - cereals, yoghurts, cream cheese etc was all very nice. We would stay here again
rxman999
Stayed in May 2024
Business travelers
3.0/5
Posted on May 13, 2024
This was one of worst chain hotels I have stayed at in 22 yrs of business travel. I could not get them to correct my rate so I overpaid for 6 weeks of stays and decided not to stay there again. It is also the hotel of disrepair....one broken elevator that was broke for 6 weeks meaning they had no intention of fixing since there were 2 elevators. Waiting for the one elevator was an inconvenience. I think it was the point because the rear door was broken and anyone could come in the back way. Again, no intention to fix. My last room had broken shower door so water leaked over bathroom floor and bottom of shower was rusted out. The staff were okay, but one time I could not get a bottle of water as an elite customer and older guy with pony tail had not intention of thanking me for my stay when I turned in my keys. I gave him my keys and he said nothing. What a business? Rooms were clean, tv offered adequate choices. Like I said I will have pass on the place next time in the area.
Response from Property: Dear rxman999, I appreciate you for sharing your review of your recent stay at our Holiday Inn Express & Suites Twentynine Palms - Joshua Tree while visiting Twentynine Palms. It's a pleasure having you as our guest. I am truly sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the issue with your rate. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
Guest User
Stayed in May 2024
Other
5.0/5
Outstanding
Posted on May 12, 2024
This place is close to Joshua Tree and was one of my favorite stays on my road trip. I wasn't expecting much but the view from our window was beautiful. The surrounding towns are really fun. There wasn't much open late at night, which was only a negative when we were hungry after a long day. The complimentary breakfast was one of the bests I've had at a hotel stay. The room itself was really large. The walls were a bit thin and we could hear every movement upstairs but the beds were sooooo comfortable and easy to fall asleep in.
SophiesAunt
Stayed in May 2024
Couples
2.0/5
Posted on May 2, 2024
We stayed two nights at this HIE to visit Joshua Tree National Park. The bed was comfy, and the room was clean, but there were lots of problems with this property. There was no soap by the sink in the bathroom, and the desk clerk had to search around to find some. There was rust around the shower enclosure, shower floor was very slippery and no mat available, shower head needed replacing, shower door very hard to close. The one strange combo chair/chaise longue in the room was the most uncomfortable piece of furniture I've seen in a motel room. The A/C unit was noisy, needed earplugs to sleep, and room got very warm without A/C. We came back after a long day hiking in the Park and the room had not been cleaned, towels exchanged, nada. Had to go to the front desk to ask for more coffee k-cups since the room was not cleaned. Desk clerk was very apologetic, embarrassed, but cleaners had gone home by then. One of the elevators was not working, and the rear door to the hotel was ajar, not able to be closed, the whole time we were there. Anyone off the street could have come in the door, which was immediately adjacent to the elevators. Breakfast choices were typical for chain motels. Coffee was okay. Neither pool nor hot tub were functional--received an email letting us know about that a couple days before arrival, too late to change our plans. The employees we interacted with were all helpful and friendly, but the place is pretty poorly managed judging by our experience. Not many people were staying there. For the money, I definitely expected more. Have stayed in many HIEs, and this was by far the worst.
Response from Property: Hi SophiesAunt, Thank you for staying at our Holiday Inn Express & Suites Twentynine Palms- Joshua Tree. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy. We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team for reference to enhance our services and facilities. We value all the feedback we receive, as this is our best resource for improvement. We are hoping to see you again soon.   Yours in hospitality,   Dominador R. Case Manager IHG Hotels & Resorts Service
27184562
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 28, 2024
We stayed here for 2 nights while hiking thru Joshua Tree. Excellent accommodations and staff. Great breakfast choices and well maintained by staff. The pool was crystal clear. Not heated but with the weather being warm it's fine. There is a large fitness area. Plenty of parking. Very quiet. Room was very nicely decorated. Bathroom spotless and bedding perfect. The hotel is located very close to the park.
sucy121
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 30, 2024
The well-lit room had modern decor, two comfortable chairs, a mini-fridge (no freezer), and a microwave. The bed was comfortable. It was quiet on the back side of the hotel. The bathroom was decently lit, with a good shower head and plenty of counter space. There were hot and cold options for breakfast. We had a good dinner at The Rib Co.