Rodeway Inn Tuscaloosa Near University

The hotel I would rate a 3 or so. However, front desk and management a 2. I called about three weeks ahead to make sure their pet policy still included cats. I was told by the person answering the phone that cats were allowed. I booked the room. On the evening of our stay after a twelve hour drive, I checked in. Upon check in, I was told that they don't allow cats. I told the young lady that I had called and checked about bringing my cat before I booked the room. She said that she was sorry for the confusion, and said she would make an exception for $50. I paid the extra charge as it was already past the cancelation time. The next morning when I checked out, I saw the pet policy on the desk. It did not mention cats or dogs. It said pets. I took a picture of the policy. I did fill out an online survey for the hotel the next day. The manager replied and stated they were sorry for the confusion. I sent a reply back to his message and attached the photo of their policy that sits on the front desk and the snapshot of the phone record showing day and time of my call to verify if they still took cats before I booked. Personally, I think they need to reimburse the difference in pet fee ($35) and update their policy at the desk , online line as well.as make sure the people answering the phone know their current pet policy.

It was quiet

I booked this hotel to get some rest, however if I would have know it was more of an extended stay I would have never booked it. It was extremely loud and there were kids running up and down the hall slamming doors all day.