Sylvia
September 9, 2024
Never Again!
This hotel was very disappointing! We paid over $200 for this room. Being that it was so late and area was booked for Alabama game, we had to settle for it. The room itself was nice and clean. The bed was comfortable with clean fresh sheets. It appeared that the bathroom was overlooked during the cleaning process. It was filthy! The floor was unclean, blonde hair all over the mirror, black hair all in the tub, no tissue on the roll. I literally wiped urine and filth off the toilet seat with a napkin. I asked staff to either have it cleaned or to have us moved to another room. They only had 1 room left with no tv and no staff to do cleaning. So I asked for cleaning supplies to clean it myself and was given 2 towels and some spray. After cleaning I realized there weren't any wash cloths present. We called front desk only to be told there weren't any clean towels in the hotel and the towels I was given with the cleaning solution were the towels she was giving us to bath with... ugh!! Worse stay EVER! We deserve a full refund.