Turunc Resort Hotel

Sorry for the caps in the review title but I had to grab your attention. The Hotel does not cater for any dietary needs nor any allergen needs. Let that sink in a little. Are you vegetarian? Vegan perhaps? Allergic to Gluten? Or Nuts? Or Cats? If so, you will have an allergic reaction if you stay here or at the very least be unable to stick to your dietary regimen. No labels on much of the food including no allergen information. Cats walking around inside the food halls. Yes walking aound the seating area and inside the food halls too. Cross-contamination of utensils i.e. tongs, ladles etc being used and swapped amongst dishes etc. The stuff of nightmares if you have allergies. Dilapidated rooms needing refurbishment and no-cleaning being carried out for the entirety of our stay. At best this is a 3 star hotel. Rude hotel management and a ridiculously arrogant attitude towards diets and allergies. The manager told us confidently: "We don't have customers with allergies here" and that catering to dietary and allergen needs simply isn't in the concept of the hotel. See the attached photo for proof....yes he actually put it in writing for us! Other staff are hit and miss. Some are helpful (Dilon, Semet & Ozlem are excellent) but most are disinterested and reflect poorly on the brand. My daughter had a severe allergic reaction to peanuts on our first night and was terrified to eat anything for the rest of our stay. The management told us it was out problem and not theirs. They even tried to stick us with the doctors bill after they confirmed they'd given us the wrong information about what was safe to eat! Our biggest fear is that eventually someone here will lose their life due to the pig-faced ignorance and arrogance of the hotel management. We were astonished that in 2024 anyone operating in the hospitality sector could be quite so out of touch with reality. Once again....I would avoid this place like the plague...there are far better hotels in Turkey than this place. Note: There were other issues too which are important too such as the spa treatment centre being unsecure. My Wife was having a massage and the door was opened midway during the treatment by a member of staff as they entered to get some oils. No knock on the door or anything. Shambolic & unprofessional.