Lavande Hotel (Turfan Grand Cross)

Lavande Hotel (Turfan Grand Cross) Reviews

Lavande Hotel (Turfan Grand Cross)

No. 658 Area 9, Gaochang Middle Road, Gaochang District, Turpan, Xinjiang, ChinaView Hotel Details
Lavande Hotel (Turfan Grand Cross)
Lavande Hotel (Turfan Grand Cross)Lavande Hotel (Turfan Grand Cross)Lavande Hotel (Turfan Grand Cross)
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Lavande Hotel (Turfan Grand Cross) Guest Reviews

4.5/5
Good
464 review
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(464)
Positive reviews(435)
Reviews with photos/video(71)
Classy environment(47)
Friendly front desk staff(43)
Easy to get around(17)
Many dining options(15)
Would stay again(14)
Convenient for shopping(6)
Too many mosquitoes(4)
Located downtown(3)
Negative reviews(29)
emdethuong
Superior Double Room (No Window)
Stayed in Nov 2023
Solo travelers
7 review
3.7/5
Posted on Dec 4, 2023
First and foremost, this hotel accepts foreigners. The hotel is quite ok but not great. I booked a no-window non-smoking room (don’t do it, go for room with window) because I thought there is more chance people still smoke in non-smoking rooms with windows. The first room they gave me, put the key card on and electricity didn’t work. Waited for them to check with no result so I was relocated to another room. It’s non-smoking but I can clearly smell the smoke. Took 2 days for the smoke smell to go away which is a pity. The room is small but enough for a solo like me. Each floor they built 4 lines of rooms, the 2 middle lines stay wall-to-wall to each other and are the ‘no-window’ rooms. I would definitely recommend you to choose the room with window, because it means you don’t share a lot of ‘walls’ to other room and have a window to open at least for circulation if room is smelly or if room is too hot. In my case, my room smells smoke, and the room heater system only allows 34-37 degree celsius which is crazy! Very hot if turned on so I had to turn it off the whole time I stay at the hotel. Even though it is winter time, the whole hotel is already on heater. Unable to adjust room temperature is annoying because it means no air circulation. There is a blowing machine (similar to a fan) in the room but it is not efficient quickly enough. The room feels extremely suffocating. I did really wish for a window. Also because the no-window rooms share 3 walls with other rooms (not counting the upper floor), it’s more bad-luck chances for weird noise. In my case, I had to endure one whole freaking night with 2 loud Uyghur couples who cannot hold themselves back from banging the freak out and making all kinds of terrible terrible noise. Seems like no soundproof for these walls.
Response from Property: Dear customers! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities, making our services more and more perfect. Welcome to visit us again.
Guest User
Deluxe Twin Room (Derucci Mattress)
Stayed in Nov 2023
Family
8 review
4.7/5
Amazing
Posted on Dec 25, 2023
Very friendly and helpful front desk, special thanks to the very pretty 小麦 for her help and service, ever ready to help
Response from Property: Dear guest: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued. This will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
ian_smash
Superior Double Room (No Window)
Stayed in Sep 2023
Solo travelers
29 review
4.7/5
Amazing
Posted on Sep 24, 2023
Excellent location. Right outside the main square. Staff was helpful and friendly. My room was upgraded to a window room. Thankfully as the aircon for some reason stopped working but I’m sure it’s just a glitch which can be fixed. I would stay there again and would recommend to others.
utete
Superior Double Room (No Window)
Stayed in Apr 2024
Couples
26 review
3.2/5
Posted on Apr 28, 2024
Compared with the previous Lavande, the room is a bit old this time. The hygiene is not good enough. The room without window is still not available. Fortunately, the transportation is convenient. It is located in the city center and there are many restaurants around.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing to stay at the hotel. The hotel opened in 2019. Some facilities are a bit old. We will maintain the furniture in the near future. Regarding hygiene, we will strengthen training and increase inspection efforts. Our goal is to provide you with a comfortable, clean and hygienic accommodation environment. Thank you again for your feedback and apologize for not giving you a good stay experience.
Guest User
Deluxe Twin Room (Derucci Mattress)
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The hotel has a superior location, convenient transportation, comfortable and warm rooms, and excellent service!
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Response from Property: Hello! The best advertisement is word-of-mouth recommendation from guests. We are honored that our service has been recognized by you. We look forward to your next stay!
🤍3shengmu
Superior Double Room (No Window)
Stayed in Apr 2024
Business travelers
4 review
1.5/5
Posted on May 1, 2024
Hygiene: Curly hair was found on the low cabinet next to the wardrobe. It would also make people doubt whether all the cabinets and desktops in the room were wiped. The washbasin had obvious watermarks and there were mud marks from dust and dirt being wiped with water. In short, it was not clean. I had no choice but to wipe it with a wet wipe, but it was all foam. How could this foam have its own disinfection effect? ​​The shower head was even more amazing. It was not tightened before it was used, which made people wonder who used the shower for what. Not to mention that the housekeeping staff would check the facilities and equipment in the room. The TV's travel on demand did not respond and could not be watched at all. Service: Before checking out the next morning, I contacted the front desk to discuss the extension of half a day and one day. The same request was repeated 4 times. 3 people answered the phone to communicate with me. It was agreed to check out 1 room and renew 1 room. Why did the front desk call me after 2 o'clock to ask if I checked out? The work of the front office is done after it is said, and there is no need for handover, right? The employees are not good at Chinese. Doesn't the man who claims to be a manager need to make notes? Of course, I don't know if he is a manager. I went back to the hotel in the afternoon and swiped the room card. I saw that it was an electric card and asked me for the room card. So why did I have to take the electric card? Did it not open the room or could it not be used? In short, the experience was very poor
Original TextTranslated by Google
Response from Property: Dear guest: Hello! On behalf of the hotel, I sincerely apologize for your bad stay experience. We will strengthen the training of employees on the details of hygiene and increase the inspection of room hygiene. Regarding the communication between the front desk and you when you checked out, I also did an investigation. The front desk's statement may not be understood by you. We will also train employees. For special events, we will arrange personnel to follow up. I apologize to you again!
Guest User
Deluxe Double Bed Room (Derucci Mattress)
Stayed in Oct 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 18, 2023
The hotel is in a good location, with many restaurants nearby. It's quite clean. The mattress and pillows are very comfortable, not too soft. I originally planned to stay for one night, but I wanted to have a good rest on the comfortable bed so I stayed another night. The room was too messy, so I won't take pictures. Here are some pictures of the super delicious mutton in Turpan, hahahaha.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your support and care for us! Love!
Aihekelechen66
Deluxe Double Bed Room (Derucci Mattress)
Stayed in Oct 2023
Travel with friends
4 review
4.0/5
Very Good
Posted on Oct 16, 2023
The overall environment is OK, but there are relatively few parking spaces at the door. The service in the guest rooms is generally OK. The facilities in the hotel were all built in 2019, and the overall sound insulation of the room needs to be further improved.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy every day!
Guest User
Deluxe Double Bed Room (Derucci Mattress)
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 12, 2023
The accommodation is very good. The hotel service is excellent. The front desk is very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
Xiaoyezixiao
Superior Double Room (No Window)
Stayed in Apr 2024
Other
6 review
0.8/5
Posted on Apr 22, 2024
We gave him a room that was not cleaned. We asked him to change hotels but he was still reluctant. Finally, it was the manager who handled it. He didn't understand what I said, and I didn't understand what he said. I hope to hire someone who can understand what I say next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry for the bad experience you had. We will definitely strengthen the training of new employees and they will work independently after they have passed all the skills. We apologize again!
Guest User
Superior Double Room (No Window)
Stayed in Sep 2023
Couples
14 review
5.0/5
Outstanding
Posted on Sep 3, 2023
The hotel is in a good location, easy to find on the main road, with a parking lot, convenient parking. The room is spacious and has new facilities. The room is clean and sanitary. The bathroom is separated into dry and wet areas, and the sink meets hotel standards. The bedding is also very good, and the sleep is very comfortable. The hotel has a washing machine for washing clothes, and the cost performance is very high. I stayed there for a few days while playing in Turpan. The Xinjiang girl at the hotel front desk was warm and polite, and the check-in experience was very good!
Original TextTranslated by Google
Response from Property: Thank you for your evaluation and recommendation. Feng'er is very happy. Your 5-point praise allows Feng'er to see the hope and beauty of the future on the road of growth. Feng'er will continue to work hard and look forward to seeing you again!
Guest User
Superior Double Room (No Window)
Stayed in Aug 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Aug 25, 2023
The room was great, clean and hygienic. The lady at the front desk was Uyghur and very hospitable. She asked us to eat Hami melon when we came in. There was also a humidifier in the room, and the big bed was comfortable.
Original TextTranslated by Google
Response from Property: Thank you for your evaluation and recommendation. Feng'er is very happy. Your 5-point praise allows Feng'er to see the hope and beauty of the future on the road of growth. Feng'er will continue to work hard and look forward to seeing you again!
Linglihuang
Deluxe Twin Room (Derucci Mattress)
Stayed in Nov 2023
Couples
4 review
5.0/5
Outstanding
Posted on Nov 25, 2023
All aspects are very good. Good service
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
Guest User
Deluxe Twin Room (Derucci Mattress)
Stayed in Aug 2023
Family
11 review
3.0/5
Posted on Aug 18, 2023
The soundproofing is not good, you can hear the neighbors talking, there is a night market downstairs, it goes on till late at night, there is blood on the quilt, the corridor is very narrow and crowded, it's like living in a big closet
Original TextTranslated by Google
Response from Property: Thank you for giving us pertinent suggestions despite your busy schedule. Xiaoli will definitely consider your opinions and suggestions seriously, follow up in a timely manner and make improvements, and is determined to provide the ultimate service and bring every guest The best staying experience, I will continue to improve my work skills. Thank you for choosing Xiaoli, and I look forward to your visit again!
Longpeipei
Deluxe Twin Room (Derucci Mattress)
Stayed in Aug 2023
Family
25 review
5.0/5
Outstanding
Posted on Aug 13, 2023
Lavande Hotel has always been a good chain hotel. Although it has no star rating, it is a young and vibrant hotel. It keeps up with the trend of the times. The design of the room, especially the design of the bathroom, is very good.
Original TextTranslated by Google
Response from Property: Thank you for your evaluation and recommendation. Feng'er is very happy. Your 5-point praise allows Feng'er to see the hope and beauty of the future on the road of growth. Feng'er will continue to work hard and look forward to seeing you again!