Trump Turnberry

Facilities very good , service acceptable but on the slow side of expectations. Tea took 15 minutes each morning and was asked for twice. I was disappointed with the 1906 restaraunt for the following reasons had one lunch and two dinners. Food was adequate but nothing special and the menu did not change in the three nights we could have had dinner there. What makes Gleneagles and other high end golf resorts special , there is always a restaraunt of Michelin star quality. Especially at weekends. Turnberry has the room to put on a quality evening restaurant. Also if you are not going to other nightly menus that change you should at least offer nightly specials. Staff very friendly and helpful.

This review is my honest opinion and I am aware everyone has different views. Stayed for 2 nights with my husband as an anniversary treat. Check in was quick, friendly and easy. Valet parking was a nice touch. We stayed in room 2 which was on the ground floor overlooking the main entrance courtyard which meant we had to keep the blinds closed for privacy. Room was lovely and housekeeping service was first class. Just what you would hope for in a five star hotel. As it was our anniversary there was a lovely card and a few chocolates in our room on arrival, again a very thoughtful touch. We used the spa area twice over the weekend and it was extremely busy and noisy. Very clean but nowhere to sit and relax as all the chairs and tables were taken mostly with towels and robes rather than people sitting on them. Jacuzzi and saunas very small and crowded. So difficult to use. Location of the hotel was lovely and we had a great walk around the golf course and along the beach before heading to the clubhouse for lunch and some drinks. Food and service here were very good. Unfortunately where the hotel lets itself down is the breakfast and dinner service. Food at dinner was very limited on the market menu and we were not offered the choice of an a la carte menu. Main courses on both evenings were bland. Service very slow and we had to ask a waiter 4 times for a drinks menu!. Yes it was busy but she did seem to have time to stand around chatting with her colleagues . Eventually the sommelier, Mason, stepped in and rectified our situation. He certainly deserves some recognition for his service. Breakfast food was fabulous with an amazing choice and very tasty but again extremely slow and non existent service let it down. The table we were sat at was not set with no condiments, sugar or jams etc. 5 times I asked for salt and pepper again it was not forthcoming. In the end I waited until another table was vacated and got it myself. By the time our drinks of tea and coffee arrived we had finished our breakfast despite me asking if they had actually been ordered. Again no apology for the wait or lack of service. Not once did anyone check that everything was okay during any meal service. I was going to raise my concerns on checkout but sadly again we were just presented with our bill and not asked if we had enjoyed our stay. In my opinion service is definitely not 5 star and overall not a patch on Gleneagles or Cameron House.

Turnberry Hotel Every member of staff was friendly and attentive and the facilities rooms and public space are immaculate. Can’t wait to come back!

Took my mother out for her lunch at Trump Turnberry and arrived at 13:55 and was seated shortly. Once seated we waited 25 minutes to be served (we had to grab someone’s attention). The order was made for a lot of tea, a bowl of soup and a sandwich. 15 minutes later the tea was no where in sight so we alerted the staff and for another 10 minutes went by nothing was done about it. Everyone else was being served though! At this point we had enough and left. Throughout most of the experience the staff kept walking past us whenever we wanted to get their attention and they were wandering about the room doing nothing. It was as if we were invisible. It was our first time at Trump Turnberry and as a local I’m appalled at the service at Trump Turnberry and will not be returning.

Highly recommend Amazing hotel 1st class customer service Highly recommend We loved our stay and will be back