Club Mermaid Village

Guests enjoyed the comfortable beds, spacious rooms, and friendly staff. The buffet-style breakfast and entertainment options were praised. Some appreciated the free Wi-Fi and air conditioning.

After the 1st 24 hours I took unwell. Recognising my symptoms as a diabetic hyper. I realised despite asking for zero sugar soft drinks via google translate the bar only served sugar soft drinks on tap, and topped up full sugar pepsi with carbonated water to make it seem less sugary. When I raised the issue with management i was told water could be purchased at 2 euros a bottle from reception and i’d have to buy coke zero from the shop. had i realised they didn’t serve any drinks sugar free i would have gone elsewhere. when i asked to move hotel, they said they would get coke zero in the lobby bar on tap tomorrow and deliver extra water to my room. It was on the pump for 2 days before it ran out again, and the bar staff would go to get a bottle from the shop if i approached the lobby bar. There were 3 diabetics in my party alone, and this was unacceptable. We opted to buy bottles from the shop during the day. They knowingly chose to lie about sugar content and made me seriously unwell for the first 48 hours of our holiday. The in resort doctor, was in-fact not a doctor but a first aider in scrubs wearing a stethoscope and seeing my pulse and blood pressure was high and i had d &v he wanted to send me into hospital. But i refused knowing how expensive it would have been abroad and opted to take emergency medicine i had brought with me. The next day i spoke to a lady who was sent to hospital with an ear infection during her stay and faced a £1500 bill being discharged with antibiotics. If you are diabetic I would not recommend this hotel. despite the lack of drinks available without sugar, we made the most of the holiday. Food was standard, and the hotel was clean with a nice pool area with flumes open 4 hours of the day. Most staff were friendly but a couple of bar staff were just rude constantly asking for tips. ice cream was available once a day near the pool bar, with long queues for the whole hour 3-4pm. We had 3 people in our room, and despite telling reception daily we needed 3 bath towels to shower, housekeeping only left 2 daily which was frustrating. There were lots of hidden costs too. considering we went all inclusive they charged 20 euros to access the safe in our room. 5 euros a day for internet and pool towels were 10 euros deposit per person but we took our own towels. and downloaded the hubby app for internet esim, a lot cheaper and more reliable than the hotels wifi connection. only 2 bars were available and there wasn’t a bar near the evening entertainment so faced a long walk to the lobby bar if you needed a drink. Drinks were charged after 11pm, and cocktails weren’t free charged at 10 euros each despite using all the same alcohol available all inclusive. So those that drank opted for mixers. we skipped entertainment most nights as the area smelled of sewage anyway. we were a family of 6 adults and 7 kids ranging from 2-16. there was a short walk to the beach, or tractor pulled trailer which was good, but found the beach was