Piazza Vittorio Suites

I really hate writing poor reviews especially when my hopes were so high of this place.. I'd stayed here before and loved it. It is in a wonderful location ( one of my favourite piazzas in Torino). I had booked suite 7 for my sister's 60th birthday and her daughter joined us for 2 nights which was to have been a surprise. ( we paid a supllement) Good things...location, style ( it's a classy little place). Shame that the clothes hangers were wire - it brought diwn the tone. Solud ones would have been more in keeping. Bad things....it was really really dirty. The dust on the lamps and radiators was thick and dust had collected everywhere ( and this was over time) We couldn't find any cutlery - what was there was basic and still in the dishwasher. Some of the cups were dirty). There was no cutting board and no sharp knife. Most people eat out but we wanted one night in. I paid for our stay the following morning and told Monixa that some crockery was dirty. She knocked 10 euros off the price. That evening we ate in the suite but when I went to wash the dishes, I found the most disgusting sponge I had ever seen. There was also only a drop of washing up liquid. The following morning I was promised a 'deep clean' and the cleaning manager came round. I showed her the sponge. She said it was disgusting and put it straight in the bin. The room was then cleaned well and a bottle of detergent provided. I felt sorry for the young man who cleaned it who I understand was reprimanded ( he pointed out to me that it hadn't rained since January. ) Lots of apologies provided and Monica asked me to send my IBAN derails which I did - ten days ago. I assumed I would be getting some sort of discount. . I have heard nothing since. Not even an acknowledgement of my email. In addition I had asked if I'd mistakenly left a silk scarf. No response to that either. This place has a head start in terms of location and style ( when I stayed the previous time I put up a well deserved review) but what a way to ruin things - and to combine it with complete silence after being asked to give my bank details. Dreadful customer service. I know in the great scheme of things with all that is going on in the world that this is unimportant. However I just feel so disappointed and let down especially by the lack of contact. It seems to be a case of ' if we ignore her she'll go away.