Harriet House Tumut

Today we were travelling back to NE VIC with our two kids from Port Macquarie (9.5hr trip)! We decided at around Goulburn we might pull into Tumut for the night and called to book the Harriet as the pictures looked lovely and fresh. A bit further down the road and kids were still looking like they might get all the way home so I called back (20 mins later) and said we might actually cancel as the payment hadn’t even been processed yet and we were sent no confirmation text. The lady said no cancellations on the same day and that they were booked out and we took the only family room, which was really disappointing. Straight after our phone call the money was processed. We decided to just go anyway as might enjoy a night in Tumut 🤷‍♀️ We arrived and the kids wanted to go for a swim. The grounds definitely were not as pictured. The grass was long, weedy and dry and the outside area needs some serious love. Pool, while clean was really old and needs a re-paint as it’s all exposed cement underfoot. Inside at first glance seemed ok… until my daughter accidentally spilled some drink on the Lino flooring. I used a washer to wipe it up and well… let’s just say we are now in the maccas drive through and are tackling the last 2 hours home in the dark. (I couldn’t attach the picture but one quick wipe and the washer was completely black!!! 🤮) The door also had some sort of old liquid spilled over the back of it and the door looked like it had been Jimmy-barred open. You can see they are having a go but obviously we didn’t get the memo as the place was virtually empty. Would be a great, central spot if the cleaning and maintenance was picked up significantly!

This motel is very old and absolutely nothing like the photos they have on their website! The pool area is shocking. Garden refuse just thrown over the edge of the fenced area. No pool towels, no pool lounges and one very mouldy umbrella. Everything is very tired and needs attention. There was dirty laundry bags, bags of rubbish and recycling left near the stairs during our stay. We could not use the fridge as it stunk of prawns. The toilet also had a very bad smell of urine. We stayed in room 19. We could not find it and when we finally did, it felt like we were in the basement. It had a kitchenette in the bathroom! The room cleaning was very haphazard. One bin was emptied and the beds were made, but pillows and throws were just left strewn on the side of the beds. The cups and cutlery we used were not washed either. On a positive note it is in a great position, the beds were comfortable and the sheets and towels were ok. I would not return. It is very expensive for what you get.

Comfortable and clean. Very happy.

wasn’t open, at times it said it should , we booked in for 5 people, but beds for 4, didn’t service room, ie make beds or provide clean towels. VERY NOISY neighbour's, we could hear them vomiting, and still making a lot of noise at 3am, jumping of balcony etc, my daughters were too scared to use pool, as other boys staying there were not nice, and took over pool area…. would never stay there again

Great place to stay. Will be back. Easy check in, close to everything. Room was clean and well equipped. We really love the location and enjoyed our stay here very much. Will definitely stay here next time we are there.

Centrelly placed and convenient.