Wakax Hacienda - Cenote & Boutique Hotel

Wakax is the perfect place to relax and rejuvenate while surrounded by nature. Delicious food, beautiful and peaceful surroundings, coupled an excellent tour guide (Gonzalo) will make it an experience you will never forget! We spent five days at the hacienda and took full advantage of every tour of the property that Gonzalo offered. The cave tour of one of the largest cenotes on the property is not to be missed! We will definitely be back for another visit!

We really enjoyed this break away from everything. This is a beautiful resort, the property is gorgeous and well maintained. The wait staff, cleaning staff and Gonzo (guide) were incredible. Definitely take the Cenote tour with Gonzo, its a great experience and he is an incredible guide. He also has a lot of knowledge about the history of the resort. We stayed in a Junior Suite with a terrace. Loved the day bed, and one evening the pigs on the property came by for a visit. Very quiet area, the resort was at 50% capacity so everyone definitely had their space. We loved spending the day at the lagoon, nice loungers and you can get food and bar service. My only criticism would be the Reception staff, a couple of the men that work there need improvement. And this is not "American entitlement". I live in Mexico so I am used to things being handled a little differently.. The lady that checked us in was wonderful, answered all of our questions and escorted us to our room. We had asked about outside tours (ATV-ziplining) and she gave us the information and told us that they would make the arrangements. Unfortunately we did not see her in the office after that, and the gentlemen that were working would not help with this, even though they said they would. After 2 days and 2 requests, we got a recommendation from another staff member and booked it with a different company ourselves. I also asked for bikes and was told to do that later. Thought that was a bit odd, but we just walked instead of using the bikes. I called the number they provide to your to make a spa appt. 3 times but no one answered the phone. I found this to be a challenge with reception as well, so I would suggest you go directly to their office and speak to them in person. You should take pesos to tip the cleaning staff, guides, and the guys that help with your luggage. I did not see an ATM on the property. The wait staff you can tip when you sign for your meal bill. I would also recommend if you want snacks in your room, have your driver stop before you get to the resort. Soda/Water is available in your room, along with some nuts & dried fruit.

What a wonderful and magical place! The rooms are situated in the middle of the jungle, you can't get any more authentic than this. It's a paradise in itself where you can totally resource yourself as it is so quiet,and because of the size of the hacienda you hardly see other guests. A place of total tranquility. I would like to especially mention the massage with Adriana. A fantastic and unique experience that is unforgettable. She also delivers yoga lessons which was fantastic with a view on the lake. Unfortunately, we could not experience the Temazcal also run by Adriana as we planned it too late. The staff is attentive, polite and always smiling, always ready to help whenever they can. Nothing is never too much! I can honestly say this is the best hotel I have ever stayed in and would recommend it 100%! If you want an authentic Mexican holidays away from all the hectic touristic places, then Wakax Hacienda is the place to go!!