Ana y Jose Hotel & Beach Club Tulum

Beautiful, bougie, easy! Amazing food and staff! We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!

Service was excellent and the hotel was very clean and comfortable. Staff was very friendly and the food was amazing. Only complaint was that our alcoholic drinks we ordered on the beach side were not great. The drinks lacked flavor and you could hardly even taste the alcohol. Disappointing since each drink was almost 20 dollars. Aside from the lackluster alcohol experience we loved our stay! Would definitely come back to Ana y Jose if we get another chance. William was our main waiter and he was excellent our whole stay.

Mario es increíble! He was kind, attentive, and consistent. Our first night, my gluten free friend requested a few items due to her dietary needs. When we returned on night two, he remembered her needs and brought everything ahead of her asking. Beyond awesome!

Mario has been such a wonderful server! He remembered that one of our party has gluten-free dietary needs, knew what drinks to give us, and was just plain sweet. We’re so glad he took care of us! Thank you for your attentive and kind sweet staff!

Waste of money The room was damp and cold, and smelled bad. We barely had warm water in the shower. The cleaning was good and room in okay shape. But it smelled bad and damp all day and all the pillows etc smelled damp. Really not nice. The food was also really bad and so expensive, do not recommend eating there. General Tulum is awful, wish we hadn’t traveled here but stayed in Mexico City. The make you pay for everything. We bought a bottled water at the restaurant and took the bootle to refill it, but housekeeping saw it and noted it as being taken from the minibar and charged us 255mex pesos. It is insane! The toilet smelled really bad and they clearly have issues with their sewage system! All power also went out one night. It was a waist of time and money staying there. So glad we finally left! And don’t drink the “filtered” water in the room. Both me and my husband got sick.