Aloft Tulum

Spacious rooms, and amazing pool views. The service from the lobby to the rooftop pool was great, we were served and taken care of my Hippolito who made our stay feel more like home. The hotel amenities made our stay even better, will definitely be back!

We had the best experience in Tulum!! Thanks to Erick Michel! He went above and beyond to make our stay for my birthday so perfect! Erick Michel helped us throughout our stay every single day. He recommended one of the best massages we ever had! We definitely will come back and stay here again at Aloft Tulum because of him. Definitely recommend to our friends and family! Thank you for everything Michel! Ps he’s a great bar tender as well! Super tasty drinks! :)

The Aloft worked perfectly for our Memorial Day plans. We did not come to Tulum for the beach in May. Our objective was knocking off our last of the 7 wonders of the world - Chichen Itza. First the staff were superb. Always smiling and accommodating. Our room was quite large and featured double sinks and a large walk in shower. We enjoyed the roof top pool area that always had a great breeze. My only critique is they need new pool furniture. I’m sure the heat and humidity are tough on the cushions but need replacement. We ate dinner every night by the pool and the food was terrific. We were offered a good discount to eat at the hotel every night so chose to use it. Breakfast was a buffet that offered different food every day along with some basics. The hotel is not in central Tulum but is very close to the Jaguar National Park. There are several restaurants and stores in easy walking distance. It is approximately 40 minutes from the airport. Transportation is incredibly expensive so if you’re staying for a week you may want to rent a car. The roads for the most part were very good in that area. Lastly they have a small take away mart. We loved that they offered electrolyte type drinks. It helped us get through the very hot May tours of the archeological sites.

Good customer service