O' Tulum Boutique Hotel - Adults Only

Heh waf

Fantastic experience Kind staff and great amenities Rooms are particularly great for couples, very romantic setup I wish the entrance was better located

The place has so much potential, but lacks proper maintenance and quality control. it does not look anything like the online photos. We could not use the plunge-pool as the water was not clean, jets didn’t work, and it was full of death mosquitoes with a reading of almost two thousand parts per million (Too high for a fresh water pool). In fact, all the pools in the hotel had cloudy water. Very disappointing. The beach was too rocky with tons of seaweed, and all the beach loungers and day beds were dirty showing lack of maintenance. The first night was a nightmare, the bed sheets had an awful stain, plunge pool was full of death mosquitoes, and the mile long access road was full of potholes and insanely high speed bumps. We had a very bad experience on our first day at O’Tulum. The owner tried to make things better by having staff members removing the insects from the plunge pool and change the bed sheets, but despite her efforts, we can’t in our right mind recommend this place. We did not feel safe using the pools or driving on the dirt road. The staff is welcoming and there are a few friendly cats in this hotel. Nice ocean view, and the restaurant is ok.

Nourie is the best person we met in Mexico, so as o tulum as an experience

Nice small hotel. Great pools. Beautiful area. Pretty decent food. Very nice staff. The infrastructure in room was a bit disgusting, especially the wooden floor in the shower. I had a jacuzzi in room but it was boarded and locked… They had no idea what the vip perks were. Even after 4 explanations, I got nothing. Not a meal discount, not a late check out. Absolutely nothing. There was a dude there with his friend who fancied himself a great singer. So he would play songs loudly by the pool, and suddenly break out into LOUD song himself. I took it with humor but then he had an argument with his friend at 3 am, right outside my thin glass door. After a half an hour I had to tell him to keep it down. Didn’t sleep until ten am that night/day. I would have picked the 5-10 plastic bottles and buckets off the beach, and dug a small path through the sargasso, especially on the couple of days there was none in the water. The moon and stars over sea were gorgeous.