Hotelito Azul

It’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was! 1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee. 2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2. They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on. Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away). 3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen. 4. Rude unapologetic unwelcoming staff. (Language barrier perhaps). Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place. I would not recommend it based on service.

Overall good experience. Griselda our maid was amazing. The front desk was very responsive to our requests, especially Hugo. The staff was great at helping with luggage and doors, especially Victor. Nice rooms, rustic, clean, jungle views. The food was overpriced. Not ADA accessible.

We stayed in an oceanfront villa for 5 nights. This is a hotel we enjoyed, but there are pros and cons. If they could address the cons, Hotelito Azul could be a real gem. Pros - We loved our room and the large bathroom. The bed was very comfortable and the deck was spacious with a couch, two chairs and coffee table. There was also a raw edge table with two chairs plus two hanging chairs. - The rooftop pool is long which makes swimming laps great and the water temperature was perfect. The view during the day and evening at sunset are amazing. There are not many beachfront pools with pools; those that do tend to be very small like a plunge pool - Food and service at Agave was great. Jorge and Jonny were very attentive and friendly. - Food at Olivia was good, especially some of the smoothies. - Griselda did a great job cleaning our room. She is one of the most efficient maids we have ever had. Works hard and is quick. She is does lovely towel art and is very friendly. - Because the rooftop bar had very limited hours, Jorge or Jonny delivered dinks with a smile when ordered via WhatsApp. They were great. Cons - First full day the rooftop pool was green and closed. It didn’t get any service until my husband complained. Samantha messaged him back that it was caused from guests wearing too much sunscreen. We have a pool at home at the cause was NOT sunscreen, the ph was off. Why would a hotel blame guests under any circumstance? - The service at Olivia was slower when eating in the restaurant than ordering room service. The coffee is weak “americano” and they don’t serve the dark Mexican coffee that other hotels offer. Hot Chocolate was also made with water instead of milk. We have traveled to many areas of Mexico and had never experienced that before. - The small oceanfront pool above Agave has seen better days. Not very clean and we never noticed the pool pump working. The skim coat in the pool is also chipping and peeling. - Rooftop pool opened at 11am and music didn’t get turned on until late afternoon. - Rooftop bar was poorly stocked with extremely limited hours which meant drinks had to come up from Agave which isn’t very efficient. - Signage for the hotel was very difficult to see. Good thing my hubby did his homework on YouTube. Overall, we had a very nice stay.

Amazing experience and incredible staff. A hidden gem! I really enjoyed my stay here as it was just the perfect break. The staff and food were excellent 10/10 customer service. Hidden rooftop pools! Would stay again! And an incredible gym!

A lovely hotel to stay in. A hidden gem! 2 amazing pools, amazing service and just a lovely beach. Very helpful and always there whenever you needed anything. The customer service is just what you need for a nice break in the sun. Highly recommend this hotel! Away from the noise and in walking distance to the party. Great stay! 10/10 Samantha, Gaetano Hugo… thank you!