Embassy Suites by Hilton Tulsa I-44

Everything was good with the exception of the AC not fully working to cool the room they provided a box fan that we placed on the floor to help circulate the air

We arrived around 9pm, exhausted from a big day. We booked a room with a king bed and pull-out couch. We had no sheets or pillows for the pullout, or adequate towels. Also missing was a remote for either tv. One bedside table also broken and hanging from the wall. Immediately we called down and requested the missing items and we told someone would be up with sheets/pillows/towels and maintenance would be up with remotes and look at the table. An hour went by and…nothing…so my husband called down again and was assured that someone would be up soon with the sheets/pillows, he could come down for towels, and maintenance had just went to close the pool and would be up later. Another half hour went by and…nothing…and I went down to the front desk and expressed my dissatisfaction and I was given sheets that had “just arrived” and was told that the hotel was extremely short staffed, they were sorry. The lobby was like a party at 10:30pm, despite the quiet hours posted in multiple locations, so I asked if someone was going to enforce this and was told that there was a shift change at 11pm and he would take care of it. Huh? It took another call and at least 30 more minutes before we had pillows and could go to bed. Never did get a visit from maintenance. Spoke to manager in the morning who offered to comp room until she realized it was booked with *******. She then promised to add points to my Hilton honors acct for an equivalent amount. She added 1000 points, which is about ten dollars. Insulting.

First room was very poorly cleaned, used soap bar in the shower, stain on sheets, hair on sheets. The second room the toilet wouldn't flush, the a/c didn't work well, and had broken tv stand. The happy hour snacks looked like it had sat our for days, we arrived when it started. The pool was way over capacity and no employee was doing anything about it. The lady that checked us in was rude as ever. For what you pay to stay, this was all extremely unacceptable.