Quest Melbourne Airport

We checked in on Friday, two rooms for two nights. The front desk service was very warm and helpful when we checked in, thank you! However, when we went out early on Saturday morning and came back at night, the room was not cleaned and the garbage was not removed, the bathroom towels were not changed, and the hotel did not provide spare towels. It was too late. As a result, we took a shower with our own clothes. On the third day, we reported this to the front desk when we checked out, and the front desk explained that there was no room service on weekends. We think that if the hotel does not provide cleaning service for the room in order to save costs, it can explain to the guests in advance when they check in, and provide a set of spare bath towels (towels) in the rooms without service, so that guests will not be embarrassed when they come back from a tiring day outside without bath towels. I have always had a good impression of the Quest brand, but I don’t know how to comment this time?