Guest User
September 9, 2023
Having just disembarked from our cruise ship at 8:00am, our flight was not until the next day. We booked this room in order to give us some cushion in our schedule and to enjoy an extra day in the Pacific Northwest. Unfortunately, when we arrived we were told that we could not keep our bags with un in the lobby until our room was ready. Instead, they would store them in an unlocked, unsecured meeting room. Furthermore, we would not be allowed to be in this room to keep an eye on them. When we asked why, we were told, "this is our policy". So, luckily we were able to pay $300 and have our flight moved to that day so that we did not have to stay and risk having our luggage ransacked and/or stolen. The facility was run down and the area by the public restroom on the ground floor smelled nauseatingly bad. Our friends, unfortunately, were not able to fly that day and stayed overnight after taking their bags to the airport so they could watch them until check-in time. Their first room smelled so bad they requested another one. The second room had grossly dirty carpet and was in poor disrepair. The poor guy at the front desk did his best to help, but was hamstrung by irrational policies, a run down poorly maintained facility, and management/ ownership who had an apparent contempt for customer wellbeing.