Hotel Tucson City Center, Ascend Hotel Collection
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1 night
1 room, 2 adults, 0 children
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Hotel Tucson City Center, Ascend Hotel Collection
475 N Granada Ave, Tucson, Arizona, United States
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Property Description
With a stay at Hotel Tucson City Center, Ascend Hotel Collection, you'll be all set to unwind after a day of travel.
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4.3/10
Cleanliness4.3
Amenities4.3
Location4.3
Service4.3
All 23 reviews
Surroundings
Airport: Tucson International Airport
(18.0 km)
Airport: Marana
(48.2 km)
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Overview
Rooms
Guest Reviews
Policies
2
Double Room With Two Queen Beds-Non-Smoking
2 Queen bed
Has window
Non-smoking
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7
Standard King Room - Non-Smoking
Has window
Non-smoking
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Guest Reviews
4.3/10
23 reviews
Verified Reviews- Cleanliness4.3
- Amenities4.3
- Location4.3
- Service4.3
Average for similar properties in Tucson
Damien Martinez
January 18, 2023
I did not stay in the hotel I was home with my dad
Guest User
August 19, 2023
I believe this hotel is no longer in operation. I tried calling them at 520.622.3000 listed on their business cards and the number has been disconnected. Another victim of the New Depression caused by the results of COVID?? Tripadvisor should verify if they should still be listed.
Guest User
May 15, 2023
On the Internet this large establishment presents better than actual, largely because it has an impressive foyer. Elsewhere, in passageways and the lift, it is rather worn. Rooms are spacious and clean. Its location next to a U-Haul industrial site detracts from its setting which is close to the university area, some good restaurants and easy return back on to the I 10. A modestly good breakfast is offered in a large room offering views out to a nice pool area. The good tariff we got, and the pleasant staff, made our stay pretty good.
Guest User
April 30, 2023
Although the exterior is a bit ugly, the room and interior of the hotel is quite nice. Not far from downtown. Staff was courteous and efficient. Breakfast was great. The gym is a joke, but overall it’s a good hotel, and they even provided us with a crib for our 6 mo. old.
Guest User
April 6, 2023
Great experience! Tenna checked us in and was very friendly and answered all our questions. The hotel was located just a short walk to the Tucson Convention Center. We attended a concert there and we were happy with how close it was for the price. When we had trouble with the TV someone was up quickly and assisted us. Breakfast was included in the reservation, and it was very good. Eggs, bacon, bagels, coffee and orange juice. The room was clean and comfortable. Beds were in great shape and clean. Sheets and pillows were in good shape, and we slept well. The lobby was very retro and really beautiful. We felt safe and would definitely stay here again! Thank you for great stay!
Guest User
March 25, 2023
Booked 3 rooms; in town for my son’s wedding. Called for early checkin at noon, was told room would be ready at 4pm. Arrived at 4pm, room still not ready, had to wait until 4:45 to get in our rooms. Asked for a manager, was given a card and told to email and someone would reply. Room was very musky smelling, ac worked intermittently. Lamp on desk and lights by bed need to be fixed, they flicker and you cannot read or even work on computer with them. Entrance lobby is beautiful, but rooms need to be updated.
Guest User
March 4, 2023
This hotel is awful. I stayed here for 6 nights unfortunately. The rooms are dirty, the breakfast is inedible and the customer service is shocking. On arrival the desk staff lied and told me they’d sold my room as I was a ‘no-show’. My flight was delayed and they did not answer the phone at 11pm when I arrived late for my connection in Phoenix so this was not my fault. After leaving me waiting for 30 minutes crying in the lobby (as a lone female who’d just travelled 20 hours to get there to be told you had nowhere to stay) suddenly there was a room available for the full 6 nights - clearly they thought it would be funny to tease me and they had never sold my room. Teanna has zero customer service skills and I sincerely hope no-one else has to deal with this cowboy establishment.
Guest User
February 22, 2023
Upon arrival we witnessed a guest request a new room due to the one assigned to him was dirty. The consultant at the front desk then assigned a new room to him. She then waited on us and I asked for the room to be cleaned daily, she replied that COVID prevented them from doing so. My reply was to say that COVID was over with and I would like my room cleaned. She became quite irate and would not talk to me and said our reservation was not prepaid, even after we provided a confirmation number ! Again, the first guest returned and said the second room was dirty also. After further discussions she decided not to accept our information and asked us to leave. NOT going here again, suggest you take your own cleaning supplies, as one of her comments was that we did pay for the room to be cleaned. WOW !!
Guest User
February 17, 2023
The room was very dirty and the service was also very bad. This is how we found the room 3009 when we arrived (photo attached), the trash can was full, the bed wasn’t nicely done and it smelled bad, lastly they changed us to another room but we weren’t comfortable after the experience of the previous room because it wasn’t clean enough.
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds can be added, but cribs cannot be added.
Fees for extra beds are not included in the total price. For details, please contact the hotel.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$100.00 (approx. PHP 5,756.43) is charged.
Pets
Pets are allowedAdditional charge
Types of pets allowed: dogs, cats
Fee: Contact the property for details
Service Animals
Service animals are allowed
Paying at the Hotel
Property Description
- Number of Rooms: 267
With a stay at Hotel Tucson City Center, Ascend Hotel Collection, you'll be all set to unwind after a day of travel.
During your down time, go for a swim in the indoor or outdoor swimming pool. The fitness room provides a place for guests to work out.
You'll find a restaurant at the property with a variety of dining options available. Enjoy a meal right from the comfort of your room with room service from the on-site restaurant.
Stay connected with Wi-Fi in rooms and public areas. At this hotel, you'll have access to a garden and vending machine. Staff at this property's 24-hour front desk can speak 2 languages, including English. For extra convenience, luggage storage, dry cleaning service and laundry service (on-site) are available at the property as well.
Guests arriving by car can use the property's parking lot.
During your down time, go for a swim in the indoor or outdoor swimming pool. The fitness room provides a place for guests to work out.
You'll find a restaurant at the property with a variety of dining options available. Enjoy a meal right from the comfort of your room with room service from the on-site restaurant.
Stay connected with Wi-Fi in rooms and public areas. At this hotel, you'll have access to a garden and vending machine. Staff at this property's 24-hour front desk can speak 2 languages, including English. For extra convenience, luggage storage, dry cleaning service and laundry service (on-site) are available at the property as well.
Guests arriving by car can use the property's parking lot.
Frequently Asked Questions
What is the cancellation policy for Hotel Tucson City Center, Ascend Hotel Collection?
The cancellation policy for Hotel Tucson City Center, Ascend Hotel Collection varies depending on the type of room and booking conditions.What is the cancellation policy for Hotel Tucson City Center, Ascend Hotel Collection?
What are the check-in and check-out times at Hotel Tucson City Center, Ascend Hotel Collection?
Standard check-in time at Hotel Tucson City Center, Ascend Hotel Collection is 14:00 and check-out time is 12:00.What are the check-in and check-out times at Hotel Tucson City Center, Ascend Hotel Collection?
Does Hotel Tucson City Center, Ascend Hotel Collection provide breakfast?
No, Hotel Tucson City Center, Ascend Hotel Collection doesn't provide breakfast. Does Hotel Tucson City Center, Ascend Hotel Collection provide breakfast?
Can I bring my pet inside the Hotel Tucson City Center, Ascend Hotel Collection?
Pets are allowed on request at Hotel Tucson City Center, Ascend Hotel Collection. Charges may be applicable.Can I bring my pet inside the Hotel Tucson City Center, Ascend Hotel Collection?
How far is the Hotel Tucson City Center, Ascend Hotel Collection from the closest airport?
The closest airport is Tucson International Airport, and it is about 19 mins from hotel by car (18.0 km).How far is the Hotel Tucson City Center, Ascend Hotel Collection from the closest airport?
About This Property
| Nearest Airport | Tucson International Airport |
|---|---|
| Distance to Airport | 17.99KM |
| Nearest Train Station | Tucson Arizona Station |
| Distance to Train Station | 1.45KM |
| Hotel Star Rating | 3 |