Spa Hotels in TT. Sa Pa

Is a beautiful hotel facing the mountain. We were upgraded to premier from deluxe. Room is bigger with sofa and a large balcony. Main lobby at level 1 and there is another entrance on 15th floor which will lead to the road nearer to Sapa Station. Along this road it has many shops and restaurants. Moana is also nearby. Breakfast has many varieties. Staff are friendly. Bed is comfortable and shower pressure is great. Do not need air conditioning as outdoor is 5 degrees. Can walk to Sapa station.

The property itself is stunning—truly a museum-like experience with amazing food and a fantastic location. Unfortunately, the hospitality didn’t quite match the setting. The staff, from the front desk to the concierge and wait staff, often lacked the warmth and friendliness expected in the hospitality industry. It was unclear whether this stemmed from unfriendliness or simply a language barrier, which was surprising given that most hotels in the area employ fluent English speakers. For a hotel belonging to such a prominent global chain, I expected a higher standard of staff training to ensure a consistently polished experience, much like their other locations. With better service, the experience could have been nearly flawless. The food was exceptional, but the service at the bar and tearoom was notably slow. I suspect this was because the staff were also attending to restaurant orders. One particularly disappointing moment occurred when our host at the restaurant seemed visibly annoyed when we ordered hotpot, requiring her to set up the electrical equipment. Additionally, another attendant continued to handle the hotpot and add food despite my request for him to stop. While our room was lovely, it felt a bit unsettling to be quickly ushered into an upgraded room that happened to overlook a construction site. Although it was wonderful to enjoy the open doors and city view, being woken up by construction noise was far from ideal. Lastly, the doormen stood out for the wrong reasons. They often appeared to be slacking off, which created an odd and unprofessional impression. It would be better to have no doormen at all than to have staff who do not fulfill their role properly. Overall, while the hotel has incredible potential, a more attentive and professional approach to service would elevate the experience significantly.

A tip for the next traveller, email the hotel directly after booking to confirm your requests. I requested 2 single bed plus late check in on requests box but only emailed the late check in so we had 1 big bed instead. Also request that your room is away from the buffet corner-302, good thing we had 301 so we only hear a little of activity. Room was comfy and worth it for the price but don't have sufficient heater during our stay. If you're leaving the night before checkout do inform the desk before so they can pack you up some snacks. The hotel is close to the center via first floor, a flight of stairs and couple of mins walk. Google maps only show the main entrance but not the shortcut.

Very much satisfied staying at Bamboo Sapa Hotel!! From the arrival to checking out, it was so smooth. The front desk officers were very accommodating and friendly so as with the room boys , restaurant staff and swimming pool staff.. We arrived before the check-in time, so we left our luggage in their storage. We need to change clothes because the climate is freezing. then they let us use the hotel's comfort room. When we are done with the activities in Sapa, we checked in our room and were happy for the room we have. The CR is supplied with super white and new bath towels , face towels , floor rug, tissue paper . The bathroom is equipped with hot and cold shower ( elegant) provided with body wash and shampoo. The bedroom is super clean and tidy like the comfort room and bathroom. It has a dresser with mirror , lamp shades. It also has a cabinet for clothes and a hair dryer. There are 2 swimming pools in Bamboo Sapa Hotel. One is the outdoor pool, ( but did not take a swim because it's too cold) and the other one is at the G level which is warm and a whirlpool. A cozy restaurant is for the buffet breakfast which is included in the booking.The array of delicious, nutritious and fancy food was served. Electrical socket for charging is situated near the headboard. There were pairs of bedroom slippers and bath robes which were dainty white. So fresh-looking to wear! 2 bottles of mineral water ,cups and saucers and heater were also provided.. oh, if you want to call the front desk, a telephone is on the desk☺️❤️🥰

Overall ok. Bathtub not so clean. Shuttle bus timing not flexible. Mountain view from bedroom perfect. Dining area can see fansipan too. Buffet breakfast more to international instead of local food.

Beautiful hotel - service leaves room for improvement We arrived early and let the hotel know about 10 days prior that we will be arriving at 4am. I called the front desk who asked me to walk about 50m but wasn’t clear about the direction. After 30 mins he sent a buggy to pick us up. A common theme is that some staff don’t communicate if they don’t know something or are unable to help. They just nod and it’s really difficult to discern whether they’re going to do anything or not. Just let me know you don’t know or can’t help - even in Vietnamese! At least I can translate it myself. After 3 hours of waiting in the freezing lobby, Lala explained the process and gave us clarity on next steps. She was kind enough to upgrade as it was my birthday and it was slow season, which I appreciated. Lala is a gem - she came by and everything was really smooth after that. She was cheerful and clear in her communication. She gave useful recommendations and she was clear in what she could and could not do. She was really great and we appreciated her help greatly. Overall a good, clean hotel - a bit far from the town but that’s a good thing. Facilities are good and plenty - you probably don’t even need to go to the town area. Most of the staff except for a handful are quite difficult to interact with due to their refusal to give bad news or say they don’t know something.

Amazing stay at Sapa Town! The location is walking distance to the shops in town but not too near so much so that we can still enjoy the peace and tranquility of the place. Aliana hotel is the place to stay for when you visit Sapa Town not only their beds are comfortable, the room space and service is great! Kudos to Loang and the team at Aliana who speaks great English and provided excellent hospitality and service!

I searched for many hotels to stay in Sapa. I decided on this one because of the mountain view, indoor pool, and good breakfast, and the reviews. The price was also a little cheaper when I made the reservation. It's about a 5-minute walk from Hanoi Church. The city is small, so you can walk to Sapa Lake and the market. The first night's breakfast wasn't a buffet because there were only a few people staying, but they brought us the dishes on the list. I was also satisfied. They kept our luggage even before check-in. This is a very good hotel.

I’m not sure if it was due to the travel period in winter, the pre-Tet festival season, or something else, but the hotel seemed to have fewer customers than expected. I didn’t see many travelers, and the room was only available starting at 2 p.m., which was a bit inconvenient. On the positive side, the staff was very polite and spoke English well, which made communication easy. The room itself was average but comfortable.

Walking distance (15 minutes) from Sapa bus station, and the hotel is very close to the monorail for Fansipan. It is located on a small incline walk up though, so might not recommend for elderly travellers. Amenities and cleanliness good. They also have a hose outside the hotel for cleaning of shoes after trekking 😅 quiet surroundings so sleep was good. Toilets are clean (no bathtub). Breakfast was okay, nothing to shout about, pancakes were decent. All in all a comfortable stay!