bigSkittles
May 4, 2024
The Hyatt Vacation Club at Northstar Lodge offers spacious accommodations with well-maintained grounds and exteriors, making it a great base for exploring the area, especially during ski season. The units are clean and equipped with full kitchens, private balconies, and fireplaces, providing a comfortable stay. However, the service at this property leaves much to be desired. During a recent off-season visit in May, guests were not properly welcomed at check-in and felt ignored by the staff multiple times. Communication from the staff was also lacking, which can be frustrating for guests. One major drawback is the lack of on-site dining options. The resort does not have its own restaurant, and during the off-season, many nearby establishments in the Village at Northstar are closed, with only one pizza place open. This can be inconvenient for guests looking for diverse dining options. Although they offer a convenient 24-hour fitness center, it is small and their equipment is outdated and not well-maintained. Another issue is the presence of pushy salespeople who try to sell timeshares. These salespeople can be rude and disrespectful to guests, making for an unpleasant experience. While the Hyatt Vacation Club at Northstar Lodge offers comfortable accommodations in a scenic setting, the subpar service and lack of on-site amenities can detract from the overall experience. Unless Hyatt improves their service level, it may be difficult to recommend this property to potential guests.