Guest User
December 16, 2024
B&B hotel chains are common in countries around the world. They are well-known for their standard practices and enjoy a high degree of trust in the hotel market. This is also the hotel we often book during our travels. However, although this hotel in Torua is known as a B&B, it does not have the quality of a regular hotel and is more like a no-name store. We saw good information about this hotel on Ctrip.com and it had free parking, so we chose it. (Figure 1, front desk) After entering the store, we found that the female clerk who greeted us (unknown identity) had an extremely rude attitude (perhaps she looked down on us because she saw that we were from China). When we asked about the free parking issue, she said "NO". (Picture 2 is the manuscript of the clerk asking us to pay the parking fee) We took out Ctrip’s introduction about the free parking at Toruwa Hotel, (Picture 3) but she still said "NO" very firmly. Since we couldn't cancel the order, we had to swallow our anger, pay the parking fee, and spend the night in the hotel. For this reason, we solemnly reported this matter to Ctrip customer service.
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