Hampton Inn Troy

The room was fine. The head management is a joke. Katie at the front desk was a life saver! If she’s checking you in, you’re in good hands!

We booked a suite there a king room, and the lady flat out lied to us on what room she gave us even though we told her we had five adults she gave us rooms that would only sleep four (2 kings). She then smarted off when I said do not charge me in the night audit and she said good luck with that. The elevator is broken and so we went across the street to Home to suites which was great. Evidently this Hamptons elevator is broken all the time and if you look at the breakfast area, their furniture is horrid.

Will stay here every visit to Troy Friendly front desk attendant and breakfast attendants. Clean room. Comfortable beds.

Reserved a suite and only got a basic room I reserved a suite but it was a basic double room. I paid more for a suite and I’m disappointed that was not the room they had for me. I will probably book directly with the hotel instead of through ********** because of this. A coin laundry would have been helpful, had to use the hotel next doors.

From the moment we arrived we sensed a bad night. Arrived to find a sign at the front desk that the attendant had stepped away. After a wait she appeared with two young children. I appreciate that she showed up for work with her little ones but throughout several encounters she seemed to be distracted and in a bad mood. Went to our room to find two lamps not working, making it difficult to use the room. I called the front desk, asking for maintenance to come install new bulbs but was informed there was no one on site to do that. So we packed up and went downstairs to get keys for another room. This property appears to have had some recent renovations but the quality is poor. Whomever designed/installed the bathroom sinks and faucets needs to go back to school. The faucets are mounted so close to the sink edge that one must place their hands against the edge of the sink to wash. This causes water to spill all over the counter, making a mess. I also wonder if anyone ever performs maintenance in the rooms. The temperature in the room could not be comfortably controlled, making it either too warm or too cold. This made for a poor sleep all night. The next morning we found that the shower faucet was loose and would not stay position. The cartridge for the single-lever control obviously needs to be replaced. It would either fall to extreme hot or extreme cold. The tub was slow to drain. Nothing starts the day off like taking a lukewarm/cold shower while standing in 2-3 inches of dirty water! When we arrived for the complimentary breakfast we found the selection to be plentiful and hot. However, every empty table was dirty with food from the previous guest (there were only about four other guests at that time). Although all the tables were in need of cleaning, the dining room attendant was sitting at one, enjoying her breakfast instead of tending to guests' needs by busing the tables. When we checked out and dropped off our room keys the front desk attendant gave us a little "grunt" as we walked away. This was the second or third time staying at this location. We had also planned to have dinner at the Ruby Tuesday's located in front of the hotel but it is closed for remodeling. We experienced no issues during our previous stays here but will most likely opt for another hotel during our next trip through Troy.

Having owned 3 businesses in my lifetime I am careful not to slam another business, but I just had to be honest with myself and voice my opinion. I cannot believe that Hilton would associate its name with this pig stye. Nasty. Staff is indifferent. Price was absurd. (Due to an event at Troy University...the clerk told us). What?? Never again.