Home2 Suites by Hilton Troy

The room was nasty. Blood stains and mildew and mold stains in the shower just to start. Booked on the app, walked in, and stood at the desk for 5 to 10 minutes. Turned out the desk clerk was sitting in the lounge area, looked at me when I walked in, but did not get up to check me in until after a housekeeper approached him. Commented on the app the issues, indicated that I would be connected to someone at the hotel in a few minutes, however there has been no response or acknowledgment even after several hours. Additionally, there were stains on the sheets, but most disturbing, after feeling like something kept biting me, when I looked, appeared to be bugs in the bed, so i ended up, trying to get a little rest on the couch.

The breakfast was very meager. One of the worst I’ve had in a long while.

Do better with the breakfast and ensuring the cook staff continue to bring food and do their job. Look at the amount of rooms sold and the number of people overall in the hotel. You have to accommodate the same amount of guest for breakfast. Change up the variety too!

the outside space is fantastic and the entire building is so clean!

Manager needs to talk to employee about doing job Employees not professional. Three times I went to ask front desk a question. Had a note out he’d be back. One question I found out was wrong answer. Next day the female employee wasn’t much better. The kitchen employee also wasn’t on the ball cause both pitchers of milk for coffee was empty plus no small creamers were out either. I have always been i,pressed with Hom 2 suites but that one was lacking

Pillow No one came and cleaned our room, and the pillows are were too flat