Guest User
October 10, 2024
We stayed here in Oct 24. We were organised and booked in advance only to find out that after we booked they had a sale that included 40% off for the second night. We asked if this could be honored. It wasn’t so much that the answer was a no, we expected it might be, but the rudeness in which it was delivered. We were then sternly told about all the rules in the cabin - not staining towels, keeping cabin clean etc. when my kids asked where to pet the animals the lady only said rudely to them that there were chickens and you can’t touch any animals. On the 2nd night I fell sick with an asthma attack. My husband went to ask for a 10:30am check out instead of 10am but no one man’s the office until 3pm so we couldn’t ask. At 10:01 when we were packing the car, housekeeping arrived. We asked for a few more minutes because I had been sick overnight and we were again met with rudeness that 10am is checkout and there are no exceptions. We mentioned that we felt we would write a bad reviews based on our experience and the housekeeping yelled out of her ute window that she would do the same! It’s a shame because there was nothing wrong with the cabins. They were clean and spacious however the rudeness of all staff involved really gave our holiday from Australia to the USA a sour note. We were not asking for hrs extra, just a few more minutes after a rocky night. We were packed and in the car at 10:07am. My husband was visibly packing the car at 10:01 when they came around. This treatment of a customer who paid full price which isn’t cheap is disgusting. We travel the world with our family and this is the first poor review I have ever written. There are so many roadside cabins along Bryce and Tropic, I suggest you try another one!