Extended Stay America Select Suites - Durham - University

Motel

The property had a good score on Orbitz. But the property left a whole lot to be desired. I was afraid to touch the refrigerator. It looked unclean and sticky. The room also had a weird smell. The staff on check-in tried different rooms but ultimately, this one was what I wound up with. I was tired so I didn't request a different room. I had trouble with the key. Twice using the key, it waa red before it turned green. And then it stopped working altogether. Thank goodness this happened while the office was open. He was able to recode the key. Also the bathroom sink drained slowly. As if there was a clog somewhere. I would not stay there again. wanted to check out prior to the office opening, but there were no signs indicating how to do that.

The front office staff member that assisted me when I checked in was super sweet and helpful….. buuuuuut other than that I’m glad we only needed to sleep and wash the next morning because this was NOT a place I would have stayed and DEFINITELY NOT another night!!!!!! The pictures are probably from when this place was originally established because everything was VERY USED. In addition to the look itself the room was not properly cared for/cleaned by housekeeping. They did not complete the process!!!! There were crumbs on the floor (literally a whole section that couldn’t be missed by a blind person) and they didn’t even complete making the bed. So the gentleman that checked me in came to the room and completed the making of the bed and vacuumed. What he could not do, without a magic wand, was make the room look like the pictures or get the odd smell from the room and curtains (LISTEN it wasn’t my idea to smell them in the first place but when I went to close them the smell coming off of them was inevitable). I’ve booked extended stays before and have found some beautiful places (for less than I spent here) so I figured why not!?!? WellI’m got the WHY NOT on this one and I would NEVER book with or recommended this facility again!!!!!!! But the gentleman in the office deserves a raise because he was doing his job and others and was the BEST part of this experience. If I had the time to focus on booking elsewhere I would have and wouldn’t have bothered with a refund!!!!

The room had a funny smell. The vinyl flooring had wet footprints throughout when i checked in, and when i got my own paper towels to dry the wet spots it picked up a lot of dirt. I ended up sleeping in the hospital room with my companion rather than sleep in the motel. I gave up my room early. A huge disappointment. No stars.

This place was absolutely disgusting and just the worst in every single possible way. STAY AWAY UNLESS YOU LIKE BUGS AND STINKY ROOMS. There’s a comfort suites 7 mins away it’s a Palace in comparison.