Wingate by Wyndham Raleigh Durham / Airport

I stayed for one night and enjoyed breakfast and coffee the next morning. Only issue was the t.v. had lines across the screen .

Wingate is one of the best Kept Secrets in area. Staff is friendly, professional and always makes my stay - worth staying here. Parking is included when flying out of town. It’s down the street from Fresh Kitchen which has such an array of choices - one of the biggest reasons I stay at this facility!

Date: July 6, 2025 Mr. Geoffrey A. Ballotti President & Chief Executive Officer Wyndham Hotels & Resorts 22 Sylvan Way Parsippany, NJ 07054 RE: Formal Complaint for Sales Misconduct, Deceptive Trade Practices, and Reservation Fraud – Demand for Immediate Remediation Dear Mr. Ballotti, I am writing to you directly as a deeply disappointed and appalled Wyndham loyalty member, following a recent experience at one of your properties that not only reflects gross customer service failure but also raises serious concerns about sales misconduct, deceptive trade practices, and potential systemic abuse of third-party booking customers. On JUNE 23-25 2025, my partner CW (initials due to personal info) and I arrived at the property after a long day of travel, including unavoidable flight delays, arriving around 6:45 - 7:00 PM. We had secured a reservation via a reputable third-party booking platform at the confirmed rate of $175.00. Upon arrival, we were informed by your front desk agent, Courtney, that our reservation had been “cancelled.” There was no valid reason provided for this cancellation, and no courtesy or protocol extended to assist us as loyal customers—something I find particularly troubling as an experienced professional in travel and hospitality. What followed was a blatant example of sales coercion and deceptive business practice, both of which are clearly prohibited under Federal Trade Commission Act (15 U.S.C. §§ 41–58), which forbids “unfair or deceptive acts or practices in or affecting commerce.” Rather than honoring the original rate, Courtney proceeded to treat us as walk-in guests, insisting the reservation be placed in my name, while verbally implying that she was honoring the same rate. At no point were we informed of the actual price being charged. The receipt was folded and discreetly handed to us—likely to conceal the overcharge until we were no longer at the desk and too fatigued to process the situation clearly. The following morning, I reviewed the receipt only to discover we had been charged $236.00, significantly higher than our original confirmed rate. Courtney deliberately withheld the true price, failed to inform us of the proper steps to resolve the third-party booking concern, and concealed the receipt to avoid detection—an act that, in my professional opinion, constitutes sales fraud and a deceptive trade practice, as defined under the Deceptive Trade Practices Acts (DTPA) applicable in numerous jurisdictions. When I addressed this with the manager on duty, Ahman, the dismissiveness and utter lack of accountability were staggering. He expressed no willingness to correct the matter, offered no explanation, and displayed behavior entirely inconsistent with the standards expected of Wyndham leadership and your publicly stated commitment to guest satisfaction. This incident represents: • Violation of truth-in-advertising standards • Possible unfair or deceptive business practices under the FTC Act • Breach of t

The Wingate RDU was a Clean, safe and comfortable place to rest from a 24hr road trip. The front desk employee for the am shift was kind of rude though when I asked for assistance on where to wait for the airport shuttle. With no explanation on what she was doing I was booked an Uber.

The accommodations and service were EXCELLENT in every way except one: the TV. My wife, who can be very picky, particularly about odors and cleanliness, found no faults. And the staff went above and beyond to be helpful. But the TV could not be turned off by remote control. It had to be manually turned off, at the set; and there was no channel menu. You must scroll, up or down, channel-by-channel, to find anything, in an excruciatingly slow process.