Maison Matilda - Luxury Rooms & Breakfast

We received the most wonderful welcome at Maison Matilda even though it was quite late in the evening. I had exchanged e mails with Viviana before arrival and she is as charming in person as she was in the correspondence. We stayed in La Romantica - a suite with balcony which was lovely. It is furnished with antique (or at least antique looking) furniture. The bed was huge and extremely comfortable. The bathroom is a really good size and has a good shower. We had Italian breakfast each morning. The house is an old building and is tall and narrow - which means there are stairs to reach your room. This was absolutely no problem for us (in our 60s) but you should be aware. The room was a really good size and there is plenty of space for sitting in the house if you are travelling as a group - or outside space if the weather is warm. The location is excellent. The house, is set on a quiet side street but the walk into the centre of the town takes approximately 5 minutes passing shops, cafes and restaurants, along the way. If you wish to stay here and visit Venice (which I would recommend) the train station is a 10 minute walk away, the railway journey takes about 25 mins and costs €4 each way. A great way to experience the city but escape the crowds. We felt as if we were staying at the house of a friend. We had already planned our activities before we arrived (having travelled to Treviso many times) but Viviana was extremely engaging and helpful and would have provided suggestions of things to do had we required it. Maison Matilda is a lovely place to slow the pace of life for a while, step off the planet and enjoy what Treviso has to offer.

Upon arrival, we rang the bell at the locked door for 20 minutes and tried contacting the host through WhatsApp. Finally rang the house (casa) bell and got checked in. We were told to contact through WhatsApp for additional service. Nice room, but after returning from a walk and dinner, realized that there was no hot water (we were not told this at check in). Again, tried contacting the host through WhatsApp several times without response. Went outside and rang the house bell again. The host's son made a show of not being aware of the problem. (After talking to another couple, we realized that this was not true.) At this point, it was too late to get another room. The host's son said he would contact Mr. and Mrs. Smith to provide compensation for us. After 2 weeks with no further communication, we contacted Hyatt and were told that the host had given us 2 splits of Prosecco, breakfast (which was already included in the price), and a ride to the train station (which was within walking distance), so we were offered 2000 points in compensation. In my opinion, this is not adequate for ZERO hot water that we were not informed about at check-in. Poor customer service by Hyatt and extremely bad service at Maison Matilda.

Simply perfect!