St. Austell

Staff at this hotel were particularly helpful and friendly. Facilities were as expected from a Premier Inn and parking was free. Our only concern was the size of the premises. We were aware that there was no lift but did not realise the building was about a mile long with many stairs. Not simple for one with mobility issues. Also the restaurant was quite a trek. Another little issue for us was the height of the bath. A bit of struggle to get in and out for a shower. In future (we usually choose Premier Inns) I will fill in the added information box and ask for a room with a walk in shower and closer to lifts or reception.

All the floor in and around my room creaked something fierce, could hear everyone walking about sucks if you're a light sleeper. The bathroom extractor fan filter looks like it's never been cleaned out, and there was black spots in the grouting. The heating in the room didn't work seems to be a common thing with premier inns, breakfast is a solid meh there's nothing premier about this premier inn wouldn't recommend. Try an independent BnB would be a better experience and value for money.

Excellent friendly staff, exactly the welcome you need after a 10 hour drive. 10/10 would stay again. Useful local golf knowledge too :)

I'm writing to thank Lei-Lani and Mitch (Manager) at St Austell Premier Inn for all thier help in checking me in and securing a room on 4th September. Lei-Lani who cleaned my room at record speed deserve high praise indeed. The room was extremely clean and left spotless. Mitch (what a star), is a dedicated professional manager who clearly knows how to communicate with customers staying at the hotel and making them feel welcome, but who has the rare ability to care, communicate and manage his team too. Thank you and I will look forward to staying at the hotel again soon.

Good room, and service, easy to find and easy parking. Very average breakfast, would look elsewhere in future; not the premier inn experience I expected from one of the larger chains

Clean tidy and central to many attractions. Very welcoming .Table Table restaurant served lovely food quickly and efficiently.Reception staff were very efficient and friendly.Would certainly visit again in the very near future . Thank you all .