Island Inn Beach Resort

VERY POOR! The place is dirty and musty. It's obvious management doesn't care. Changed rooms twice, all no good. The room we booked had a bad odor and was obviously not cared for. The closet door was broken and didn't slide, the room safe was broken, plumbing was sloppy with mismatched fixtures. Hair dryer was broken and the wall mount had what appeared to be blood in it. Black build-up on the sink sprayer looked like mold, in any case had not been cleaned. Because of the odor we asked for another room. The desk clerk, Tyler, was very nice and helpful and and was able to switch us next door for two nights, but we'd have to switch after that. Lost our king bed for two queens. Fine. The new room was generally cleaner, but the next morning we found hundreds of small ant-like bugs crawling on the kitchen counter and breakfast table. They politely sent someone to spray for the bugs. Got rid on most, but not all. We then had to switch to a room on the fourth floor from the second floor, pack and unpack again, not fun. The new room had a musty odor also. The dresser smelled so bad we could not put clothes in it. They had no other rooms available. We really should have left and looked for another hotel, but that's not easy or convenient in the middle of a vacation, so we stayed. The second night I started having sinus issues, maybe a coincidence, but I don't think so. We asked at the desk (at the second room switch) if we could get some type of refund for the inconvenience. The clerk said she would have to ask the manager, but he wasn't in and she didn't know when he would be in. Never heard from him. The lobby was in disarray, with the ceiling opened up and wires hanging all over. The smoke detector was hanging and had not light on, I suspect it had been disconnected. We saw a contractor working only one day, mostly taking breaks outside. Construction materials were left on the ground outside and were getting wet from the outdoor showers. They are bring wet construction materials into the building! The elevator floor mat was filthy and the ceiling panels were missing. The elevator inspection certificate expired in August 2023. One cab made a loud clank as if passed the second floor and once the the lights blinked and the cab didn't move. Stopped using the elevator. Insufficient parking near the building - had to park in a lot across the street each night (actually a nicer lot than near the building). If you want a beach umbrella and two chairs it will cost you $45 per day, plus tip (the tip screen comes up first when paying be card). Can't call this a resort, just a run down, poorly cared for hotel. Sorry for the long winded review (I could go on longer), but this is the worst hotel I've ever stayed at. This place is a health and safety hazard and I will be contacting the health and building departments.

I do not usually write reviews, but I don’t want anyone else to have the same experience as we did. We booked this inn back in January. Months later, we get 2 emails about our rooms being moved because of renovation. So we couldn’t get the room we originally chose. When I called asking if we can be compensated for this-they said no. At this point, we couldn’t change rooms because the wedding party booked this inn and everyone was staying there. We arrived around noon, so we knew we were early. We let them know we will be at the pool and to call us when it’s ready. We checked in on our room 1 more time around 2 and it was still not ready. By 3pm, which is the check in time, the room was still not ready. When asked why that is, she said “Check in STARTS at 3pm.” You’d think if you let them know you’re already there, they’d try to get you in by 3 for sure! Nope. By this point my husband had it and told her to please call whoever she needs to call to get our room ready. So we finally get in and the room was okay. We got one of the renovated rooms, but the fridge stank like chlorine, I had to rewash the dishes before using them, the ottoman dirty, and we had a random blue beach towel hidden in the couch cushion. I also don’t think they wash their floors because my feet were black! So I just wore my slippers for the rest of our trip. As sad as it is…the view is the only good thing going for this inn. We only heard the construction Monday and Tuesday because we came on Saturday, but I can’t say it would be enjoyable if I wanted to go take a nap in the middle or the day. We were out and about most of the days. The front desk employees were not professional at all-looks and manners. At one point when I got there, the lady was on her cell phone talking and asked if she can get back to me in 20 minutes. Seriously? When I travel, I want my room to be clean enough that I don’t have to wonder what could have happened there. I was on pins and needles here. I say spend a few more dollars and stay somewhere else.

I don't recommend staying here. The photos of the room we booked online were deceiving of the quality of the actual room (room 320). Spend the extra and stay at a real hotel instead, where they are going to care about you (and there are other hotels with just as nice views). Front desk people were very nice, but the customer service overall was extremely poor. In the room we stayed in the floor in kitchen is messed up, water from whatever seeped up for 2 days before finally stopping (there is some sort of hole under the cracked floor in the kitchen which in room photos is hidden by a rug), rugs look extremely dirty, bathroom sink stopper is broken, bedroom nightstand top isn't attached at all- it slid right off, and the door broke the night before our wedding. Unfinished refurbishing in the bathroom. Some weird cover on the kitchen ceiling covering some sort of hole that was drooping from the ceiling above fridge. No manager or actual maintenance during the weekend. We had to wait 30-45 minutes for our door to be fixed (come to find out the entire door frame needs to be replaced). Spent a lot of time being treated poorly while trying to have these issues taken care of during the week of our wedding. Manager admitted to knowing some of the floor issues, accused us of embellishing our story, wanted us to "perform" walking across the floor for him because we felt we had to intentionally dodge the messed up spots on the floor, and threatened a 0% discount instead of 25% when we were still clearly unhappy with the way we were being treated (meanwhile he originally never offered anything at all, nothing to assuage our frustrations with the room, we had to ask for it). We were still unhappy because of the treatment we had been receiving the entire time we stayed. It was no longer about just the floor, but the clear lack of care about us as customers staying in the room, and the fact that we were given the run around over everything. Including when they let us look at another room which the front desk person told us she had blocked it before giving us a key to go look, and then refused to let us move rooms. No one could do anything or guarantee anything for us without the manager. The worst stay I've had at Island Inn, and honestly, the worst stay I've had anywhere.