Great Wolf Lodge Traverse City

The staff provides consistently friendly and professional service, ensuring guests feel welcomed. The accommodation features diverse pools, water slides, and activities catering to various age groups.

We were really looking forward to our stay at Great Wolf Lodge in Traverse City, but the experience was a major disappointment from start to finish. Before we even arrived, I called ahead and mentioned that it would be my wife’s birthday during our stay. I asked if there was anything they could do to help make it special. I was told they couldn't offer anything because we booked through Groupon. That was incredibly discouraging — a birthday is a perfect opportunity for a hospitality-focused business to go above and beyond, but they clearly had no interest in doing so. While staying at the lodge: My wife slipped and fell in the water park — a lifeguard saw it happen and didn’t say or do anything. No offer to help, no check to see if she was okay. That kind of neglect in a supposedly family-friendly environment is unacceptable. Our room was dirty when we arrived — trash under the beds and an unclean bathroom. Staff overall were not helpful or friendly. Any concerns we brought up were dismissed. The food and everything else on-site were outrageously overpriced for the quality. The resort was loud and overcrowded, making it hard to relax or even get a decent night’s sleep. We ended up leaving a night early because of how bad the experience was — and we were still charged for parking for that second night we didn’t even stay. Overall, this trip was nothing like what Great Wolf Lodge advertises. Between the poor service, lack of concern for guest safety, and unwillingness to offer even the smallest gestures of kindness, we left feeling like our time and money had been completely wasted. We won’t be coming back.

I found out that the only option for breakfast was the buffet so I told my family we were going at 7:30am when it opened because I do not like to eat at buffets due to the contamination from people whom have no business being at a buffet. We arrived at 7:30 and were the first family to get our food from the buffet. While we were sitting and eating the general public did not dissapoint. As I predicted there were children at the buffet some getting there own food and some holding plates while an adult was placing food on the plate. The children some of which were mouth hight to the buffet food were coughing directly toward and on the food. One small girl I would say was about 4 grabbed a pancake with her hand and it fell on the floor and she put it back. There were many small children in line at the buffet that were coughing without covering their mouths. The cough and sneeze gaurds on the buffet were adult hight. Needless to say this prevented us from getting additional food after witnessing this. This was not a pleasant experience especially for the premium price I paid for the buffet. 3 adults, 5 children. $106.None of my children were coughing and they know thier manners. Unfortunatly that is not the case for other children. May I suggest children under a certain age lets say 12 are not allowed to go up to the buffet. Parents would need to go and put food on their plates. I also witnessed there was no emplyee supervision at the buffet.