Guest User
May 11, 2025
This was our second night at this hotel with my family. We didn’t get back to the hotel until 2am that night due to some matters. When we got to the room, we found that the electronic key card could not open the door. We couldn’t open either of the two room doors. There was no staff on duty at the reception desk (there would be no one after 10pm). We left a contact number at the reception desk, but no one answered after we called ten times. As a result, we couldn’t get into the room all night and had to wait in the pantry all night. It was not until 8am that a staff member returned to the hotel to work and opened the door for us. The female staff member apologized and opened the door for us immediately, and told us to wait for the male staff member who knew English to come back for discussion. The male staff member who knew English did not provide any explanation as to why the key card could not open the door. He was also very resistant to compensation and had a very bad attitude. He did not seem to be sorry at all. In the end, it was a quarrel before he agreed to compensate us for the one night we could not enter the room. Now as we had a problem with the room we found out that there was no staff at all to offer any assistance in the evening. So if you stay at this hotel don't expect the staff to provide any emergency help at night.
In addition, this hotel does not have an elevator and guests are required to change into hotel slippers before entering the hotel. Wearing loose slippers and carrying luggage up the stairs is very dangerous and it is easy to trip. This hotel is not recommended for people with limited mobility.
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