Couples Tower Isle

There were quite a few issues starting with the private plunge pool for the villa, which was freezing cold until the last day of my 7 day stay when they finally got the temperature right. The staff beg for tips and whine about only making $100 a week so you feel obligated to leave tips. They canceled some of my scheduled spa appointments saying “ we are fully booked and no one is available to provide the service”. The jacuzzi in the spa wasn’t working half the time. Also the plunge pool in the spa was ankle deep and not working properly. Lots of unresolved maintenance issues. Room service was usually wrong and you have to call back several times to get your order right. The majority of the staff are great, but then you have the few that seem bothered by doing their jobs. When you call over the phone to ensure your spa services are set up prior to your stay, you are met with attitude and they don’t show you the stripped down “unlimited “ spa menu until after the 14 day cancellation window closes. If I had known about the bait and switch sooner, I would have cancelled my reservation. If you are thinking of booking here, make sure you receive the spa menu prior to booking and demand that you set up a spa schedule prior to your travel otherwise they will claim “ we are fully booked and don’t have anyone to provide the service “ , which is a direct quote from one of the staff.

I have to be brutally honest while we enjoyed our visit and stay here there are some pros and cons you should be very aware of .firstly the almost 2 hour transfer from Montego bay airport .Because we arrived late 10.30 pm we did not recieve cold towels or champagne ( others that arrived the following days ) were greeted with this. The staff are mostly exceptional especially eight rivers ,bayside the manager who is present is the friendliest kindest guy ! The wait staff fun and lovely. The watersports guys ( glass bottom boat and catamaran) brilliant 👏 piano bar singer makes this place ! Silver birds I cannot tell you how joyful and spectacular there show is .But unfortunately I have to add the downside the guest rooms are tired so tired they look dirty ( am sure they were clean as housekeeping were attentive ) the air-conditioning barely works in your room ( non existent in bathroom )concierge service the gentleman was fab but one particular lady needs to reconsider her career choice .I could name and shame but that's for management. My husband is a golfer he brought his clubs every other resort has helped match him with someone to play she truly could not be bothered ,just kept telling him to check back and see if anyone else had signed up .Also the total lack of shade meant the pools during the day were out of the question for us and hunting for shade on the beach was a daily game .not everyone's skin is capable of full sun all day .a few parasols for the loungers would be nice .the atmosphere and location is beautiful the food is great but it's time to refresh the interior .a few friends we made at the resort had bugs in there room .we luckily did not .a nice holiday but not 5 stars .would love to say we will be back the staff make the place but am not sure it will be enough .

Couples Tower Isle was amazing! The food was super delicious, the staff was very accommodating, and the experience was unforgettable! It was our first time traveling to Jamaica, and I don’t believe we could have had a better impression of the country!

We had the best vacation we have ever taken together! Not to mention we had the best honeymoon! The people we're so kind and you get so much included. The spa was amazing, the pool bar was our favorite, the beach was nice. I think the best part was the kindness and how well taken care of you are from the minute you step foot on the resort. It was so relaxing, the food was good but I wasn't blown away or anything but that didn't take away from how wonderful it was.

This was our second visit here and it was even better than the first!! This resort has many, many positives and for us, only 2 negatives. The negatives: The beach is not great The water pressure was not good at all. The positives: Room is clean, comfortable and cold!! AC works great, plenty of closet space. Free mini bar. Room service all day!! Our room attendant did a great job. The food is fantastic!! We did not have bad meal anywhere. Everything is so fresh and delicious. Coffee shop 7AM-10PM! Bar service is top notch. Most bartenders have a special drink or shot they invented themselves. Make sure you ask! GO TO THE ISLAND!!! Pools are great. The staff is awesome. So friendly, good morning, how are you, what can I get you etc. Go to the piano bar and get an espresso martini. Fabulous!!!! Resort is small, easy to get everywhere, nothing is more than like a 3 minute walk. Treat yourself to a massage. It was soooo relaxing. Everything is included, food, drink, water sports, catamaran cruise, scuba and no tipping! Plus a lounge at the airport and a free shuttle in a nice cool van to the resort. Make sure you tip your driver, he doesn’t work for Couples. I seriously could go on and on about Tower Isle! Some people that really stood out: Sanjay “Da Man” at the island pool bar. Make sure you have him make you a Jamaican Fire Girl. Yum!!! Kirk the bellman who will start your vacation off on the right foot!! Terry-Ann and Antroy at the Patio, always hustling!! Audrey and Samantha at the spa Devon at Verandah Rashard and Ajay at Bayside, I have an extremely sensitive palate and they made sure my meal was perfect!!

In short, our experience wildly exceeded our expectations. We never go anywhere twice, but we will break that rule and return here because the staff have become our friends and some like family. The grounds of the resort are beautiful. Pictures really don’t do it justice. It doesn’t have all the marble window dressing of some of the newer resorts. However, the quality of the experience greatly exceeds the comparable places we have been in Mexico, Hawaii, and other places. As others have often said, don’t write off the island and try it early. We are in our 30s and thought we wouldn’t like it and would give it a shot and leave. We ended up spending every single day there. The staff and the other vacationers were the most amazing people we’ve met in our life. We will have lifelong friendships from the island. The ocean crashing onto the rocks will melt your stress, and the pool is a refreshing choice to meet people and have a great time. Everyone is amazing, but we had a few standouts. Tahjay B is the best bartender at the resort and kept us supplied with amazing beverages. I highly recommend his frozen mojitos and dirty bananas. Martin spent time with us and we got to share stories and learn about the Jamaican culture. He is wise beyond his years. Ronaldinho brought the entertainment and is the social center of everywhere he goes. We can’t wait to visit our new friends again. One thing that was different than expected was the ages of the other vacationers. We heard it skewed older and it didn’t at all, at least in June. There were 20s all the way to retirees, but mostly 30-50. What’s special is it doesn’t matter. Everyone all hung out together and had the best time. The food lived up to its reputation as the best all inclusive food we’ve had. The soups are especially incredible, but they do some really amazing work with sweet potatoes too. I would say the only person this resort is not for is someone looking for opulence, but that’s not the magic here. We spent almost no time in our room. We stayed in the ocean jr suite and it was magnificent, but next time we will probably downgrade because we spent no time there. The entertainment was also better than expected. Brittany was amazing to hang out with during the day and then brought the house down with her singing. The Silver Birds were also among our favorite. Genuine standing ovations happened for those shows. We are terribly sad to leave but already have our next vacation planned for this December!! The Beadel’s have made a second home here at Couples Tower Island!