Guest User
April 5, 2024
Having a voucher that was offered to me, I booked 1 night with breakfast at the Hotel Torres Novas. In the room, I was unable to turn on the air conditioning, so I went to the lady at reception and reported the situation. The answer you gave me left me incredulous. There was no air conditioning in this room as it was out of order and so they had left a small heater. When requesting another room, the lady argued not to do so because it was a booking with a Voucher, that they had even taken care to leave a small heater (!) and that, for this type of booking with a voucher, the room should even be the smallest !.
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