Hotel del Paine

Summary: overpriced for what you get. Pros: 1. High quality food. The buffet was large and high quality, with a ton of choices for meat eaters and vegitarians alike. The locally grown greens were a highlight 2. The view. It was stunning. Cons: 1. Inability to adjust the temperature in the rooms. You have zero control. The day we arrived, it was 30 degrees celcius in the room. The day we left it was 17 degrees. 2. Lack of refrigerator in the room 3. Coffee was weak at best. I'm actually convinced they use decaf in all of their machines. 4. Prices: simply off the charts for everything. $8 beers, $250 excursions, $360 each way to and from Puerto Natales airport (in a Sprinter van). By the way, you can get a taxi each way for $70. 5. Excursion failure: we signed up for the French Valley full day tour and went to the ferry with our guide, only to find ou there were no boat tickets available. Shouldn't the excursion operator have verified ticket availability beforehand? We then had to substitute a lower quality excursion that we didn't really want to do. 6. Internet was super slow and only works by the front desk. Would it really be too difficult to buy 3-4 range extenders so we have wi-fi in the rooms? In the future, I would stay across the street at the Rio Serrano instead.

When staying in this area, you have to manage expectations. The Villa Serrano area exists to host travelers closer to Torres del Paine than Puerto Natales, cutting off an hour of travel each way into the park. Hotel del Paine has basic rooms—small, not much room to store close or equipment (no drawers, hooks, shelf space, etc—but the bed was really comfy, the room is warm, the bathroom very clean. No wifi in the rooms, but it screams in the lodge. Good meals, outstanding views of Cuernos. Fantastic staff! Would definitely stay here again.

Great Time in Rio Serrano Hotel was incredibly traveler friendly - we had an easy time booking our excursions even the night before we did them, the food was excellent, and the overall vibes were cozy and comfortable. Highly recommend.

This was truly a gem of a hotel with incredible views surpassed only by their staff and service. Where do I start? The location and views from the hotel property and our room were magnificent of the mountains and the river. The staff were exemplary and this was the perfect location to celebrate our anniversary. Paula who checked us in and made us comfortable ; Miguel, Christian, Raissa and Francesca in the bar and dining area; Cesar and the superwoman Yvonne who made sure our excursions were booked at the last minute and went above and beyond to check that we had a great time; Rafaela who is an exemplary chef and made the dinner buffet outstanding with varieties of every type of food and the food a work of art . The dessert chef was a master at his game and every dessert was mouthwatering ( we ate too much at meals here ) I highly recommend this for a stay just outside the park entrance because it feels like home in it's comfort with the best meals and the most amazing staff . Yvonne and Cesar made sure to guide us to ensure that we enjoyed this slice of heaven in Patagonia to the fullest. There was Wifi only in the main building which made it hard to plan from the room but allowed us to soak in the atmosphere and enjoy the grandeur of the park

Overall, we were disappointed with this stay, though there were some highlights. We booked there because it had a pretty high rating, but the reality did not match the rating. The property was beautiful. It was on the water and the scenery was gorgeous. However, the room was subpar. We were in the lodge building at the end of the driveway, and the walls were paper-thin. We could hear everything going on in every room in the building. Also, the shower was very difficult to use, even dangerous; the lighting wasn’t very good; and the bathroom supplies were inadequate and/or inoperable. The rooms do not have wifi, and there is no cellular Internet in the area. Also, there is no pool or hot tub, in spite of the description. Further, there was no food available in the afternoon — a lobby shop or snack bar would have been nice. On the positive side, most of the food that was provided, including dinner and the box lunches that we purchased in the evening for our hikes the next day, was really delicious, even though the attention to detail on the service was a little spotty.