MS Aguamarina Suites

The hotel was very clean. The buffet was excellent. We pay for one dinner, even though you can get all-inclusive. The location was perfect, one block from the beach. From the hotel, you could reach the heart of the shopping district, San Miguel, in just two minutes, simply by taking the elevator and exiting through the back door. The staff was excellent! It was my wife's Birthday, and they set up a complimentary bottle of Champagne with a card and a box of chocolates. We would also like to acknowledge the outstanding service Yolanda, the housekeeper, provided. We will stay there again.

Firstly, we're not experts but surely this cannot be a 4 star hotel room. First impressions were good at reception. However once we opened the room door it looked like a cell. Our window was very close to a very tall stone wall resulting in limited daylight. Ok, we'll make the best of it until we entered the bathroom. The raised / sunken bath is a man trap and guess what? I was stone cold sober and slipped and fell. The photos tell the rest of the story regarding the room regards loose electric sockets, faulty lights etc. Needless to say we got no help from the reception staff when we asked for a transfer.

Overall the hotel has great potential. We stayed in a standard suite (no balcony) this was absolutely fine as didn’t want to pay the €200 for a balcony that overlooks a construction site. AC was very good and rooms were cleaned daily and cleaned well. Breakfast was good, lots of eggs, good job I like eggs, fresh fruits, yogurts, meats and breads, not much else. Could do with opening sooner than 7:30, or at least let people in early but not expect live station to start at 7:30. Somethings to improve on, pillows were awful, 2 not enough, 3 too many. Beds were doubles which I find are too small as used to a super king at home. No coffee or tea in the rooms, just a kettle, the cups were very small. Does have a fridge so you can buy your own coffee/tea/milk. The sun loungers were the worst I’ve ever been on, so old and saggy!! You could feel the bars through the netting. All sun umbrellas were ripped. The roof top terrace has such potential but is basic, lacking vibe, they could put more greenery up there and new sun beds and umbrellas. We went to the beach everyday so didn’t mind the poor sunbeds but if you’re a pool person, perhaps book somewhere else. The gym was incredibly basic, no point in even going, again has potential as it’s a good size space but empty with the highest dumbbell weight being 14kg!! Would I stay again? Depends on the price, it was good enough for a cheap stay but if you’re torn between somewhere else, perhaps try the other place . Staff were very nice .