Sandos Griego

Staff Service: The hotel has received consistent praise for its excellent staff service, with multiple users describing the team as friendly, attentive, and accommodating.

Am at the hotel and got 5 days have not been able to have a sunbed staff allow people to get the beds from 8 am and go off for the day not regulated food is the same everyday staff are not friendly the only staff that has been kind is the cleaner entertainment 1 hour a night for adults and average the rooms are spacious and clean had a holiday in Portugal this year and was so much better would not recommend this currently say on balcony to get some sun not what I wish to pay for

Unfriendly staff!! It was not possible to get extra towels?? When requested, the responses were extremely rude and communication was poor, this happened almost every day! When you have a problem, no one listens, you’re brushed off, and the staff gossip about you in Spanish! They laugh at you and barely help with the issue! No fresh sheets, slept in the same ones all week + NO air conditioning! The sheets were already dirty, stained and sweaty, and not changed once! There was still toothpaste in the bathroom and drink stains on the tables — never cleaned. Hygiene gets a solid 0! Food was not varied and honestly terrible! Every day it was just pure sugar and unhealthy options! No fruit at breakfast and only plain black coffee was available — no option for something like a macchiato or even a simple cappuccino! When asking for a banana (every day), there were none + once again, extremely rude staff every single day! Breakfast always looked like a mess! Very dirty. My partner got sick from the food and was ill for the last 3 days due to their dirty and unhealthy meals! “All-inclusive” is not really all-inclusive. Many drinks (which aren’t even expensive) were not available. So be warned about the all-inclusive package at this hotel! It should be said on the their page what they offer in their package and NO LIES! After 00h, the All in stops and u need to pay for every drink? Elevator was slow and often broken: as guests, we had to take the stairs every day, up and down — to the 6th floor. It is NOT normal! I strongly recommend this hotel lowers its star rating! Even though we had an all-inclusive package, we had to eat and drink elsewhere every day. The food and service were overall better everywhere else — except at Griego Sandoz. The difference with the hotel and the city is too big! At the pool, everyone was piled on top of each other — never any space available! Lastly, after a full day in Benalmádena, we came back to our room to find: €100 stolen, an expensive Ralph Lauren sweater damaged, and broken glass shards on the floor — which caused my foot to bleed heavily! When we reported the complaint, they said there was nothing they could do!! We are filing an official complaint due to 100% lack of hygiene, unfriendliness, and failure to deliver what was agreed upon in the contractual arrangement.