Residence Inn By Marriott Hotels in Torrance

It was my first time ever staying at this hotel and although the room was very nice the first room the gave us was dirty. The bed had been used, the kitchen had trash and food in it, the table and floor was dirty and I booked this room in a middle of a pandemic and the only thing they did to compensate for giving me a dirty room that could have been potentially contaminated with Covid for all I know was wafer of a 16 dollar parking fee. When in reality me and all my friends actually risked our lives and compromised the safely of our immune systems by this hotel giving us the keys to a dirty room. I have stayed at a decent amount of hotels in my age and I have never ever been given a room that had not been cleaned at all. I thought it was especially ridiculous just because I have no idea who had been in that room before us, they could have had covid and we could have brought that home to my family members like that was a ridiculous experience. I did enjoy the room itself once we got a clean one the kitchen is nice and spacious but I just really didn’t like the way they handled the room situation. It was a very unprofessional thing to happen and I did not appreciate how they brushed off the situation like it isnt a big deal as if people aren’t renting hotels to quarantine cause they have covid or what if a traveling nurse was staying in the room and she is exposed to covid regularly? Nice hotel rooms but the customer service could use some work the lady at the desk looked annoyed and I know it’s obviously not her fault but just the lack of care that the hotel employees potentially put me and my friends lives in danger is absolutely ridiculous to me. But like I said nice rooms, but customer service again could use to some work. I would give the room itself 5 stars, customer service at the front desk 1 star.