Pan Pacific Toronto Reviews

Such a beautiful spacious room with a view. Lovely service from Denise on the reception. Sadly there were no facilities available to use apart from a very basic gym on a shabby floor and this floor seemed very smoky but the rest of the stay was lovely. Take a walk around the picturesque grounds.

This is a formerly Westin property. While i can see that this property once was an amazing hotel with lots of land and amenities, i could tell the new management wasn't doing a great maintenance job. Lots of wear and tears in common areas. But still the rooms were clean and while the location isnt in downtown, lots of restaurant options nearby to make it appealing

The room is very large and the bed is soft and comfortable. Building itself is a bit old, particular the balcony. The location of hotel is good, easy to reach by bus. The surrounding environment is also nice.

Location not very good but good service good clean room recommend!

The door gap is too big, no sound insulation and seal is not good, and the smoke-free floor can still smell the smell of smoke and the air conditioning has the smell of *********

Very helpful and heart warming front desk staff. Always trying her best to help and answer my many questions ie how to move around by Uber, public bus, train from point A to point B in the Toronto area. The room is cleaned everyday by a hardworking housekeeper. My wife and I enjoyed the stay.

Toilet not flushing properly. Corrected after I raised the problem with staff. Toilet paper roll holder loose. Corrected after I raised the problem with staff. Elevators often very slow. One time it was on service and cleaner asked us to take another elevator. This hotel is slipping due to benign neglect. I only stay there because of location.

Great clean room and love the city view! Room is spacious. Nice firm bed. Bathroom is clean and spacious too! Do note that they do not have electric kettle in the rooms, so do request for one if you need one. Slightly outside of downtown Toronto approx 20-30mins drive out, depending on traffic. Got the room at a great price during Black Friday, for non peak season!

The lobby, atmosphere and service was amazing. The rooms itself were good but could use some improvements. The building is historic so its quite understandable how some areas still need renovations. Overall great stay

Great Hotel with top notch service. Really Worth it. I will visit soon

Very good location Friendly staff Food definitely to try Cleaning lady very good

The hotel looks so very nice after renovation. Lobby is spacious, friendly staffs and the room is so clean and nice. Highly recommended!

I've always held Pan Pacific Toronto in high regard, considering it a top-tier hotel known for its comfort and luxury. However, my recent stay left much to be desired. Despite booking a room in winter, the heating didn't work, and the issue was poorly handled, requiring multiple calls for resolution. Initially, the staff seemed to brush off our concerns, invalidating our frustration by falsely claiming that the entire hotel was experiencing heating issues. This dismissal only heightened our frustration, especially upon discovering it was a lie. It was only after expressing our exasperation that a more capable staff by the name of Chrisel, member intervened, relocating us to a room with heating that works. While the new room was an improvement, maintenance issues like a malfunctioning faucet and worn-out amenities were evident that the hotel might have overlooked proper maintenance. Overall, while the hotel offers luxury, the disappointing handling of the heating issue highlights the need for improvement in guest services and maintenance. I would recommend Pan Pacific Toronto to focus on enhancing their understanding of guest concerns and prioritize their business centers around service excellence and guest experience.

A very strange hotel with uneducated and rude staff, my bed had some blood or makeup stains on it, so I asked to change my bed, the cleaning lady came and started yelling at me like you're leaving tomorrow anyway!!! and that she has no time to change the bed!!! I don't think these are my problems, I just wanted to sleep in a clean bed. So she try to help me as she thinks it will work, so she takes some verydirty mop and and just clean it with same dirty water🤦🏻♀️ and after she turn and says look its clean now you can sleep…😳 Long story short, she called the manager and started shouting and complaining to HIM that I am asking her to change the bed and she doesn't have time for it, nonsense. Trust me people!!!!! Never ever go to this hotel! Oh yes! I'm still waiting for my deposit👍