Guest User
January 10, 2025
The room is very big, but the check-in process is a bit circuitous. First, you need to check in and find someone at the gate to call a battery car. Whether it is winter or hot, the waiting process experience has made people feel uncomfortable. When the shuttle bus comes and is sent to the entrance of the scenic spot, there is no guidance to say where to go. I asked and told them what to do. After the check-in management of the scenic spot, I was told to take the shuttle bus to the scenic spot. However, after entering the scenic spot, there is no manual guidance, and there is no arrow sign to show where the shuttle bus is. There may be signs, but they are definitely not conspicuous. At least our family of 3 pairs of eyes did not see it. It feels that all the staff in the scenic spot assume that you know how to get to the hotel. After calling the complaint number, I finally got on the shuttle bus and arrived at the hotel, but the previous series of problems were not smooth, and the experience was really bad. If I say that I am staying in just a fast hotel, then I will shut up. But after all, the hotel is marked with 5 stars, so it is obvious that this service does not match. Let's talk about the room. The room is very large, there is no problem for a family of three, the dry and wet separation is also very good, and the details are also good. There are disposable bathtub sets and bath salts next to the bathtub. The breakfast was good. Although the occupancy rate was low, the breakfast did not decrease in quantity or quality, which was a plus. Finally, I would like to say that the housekeeper Xiao Yinxing was very considerate after checking in. In short, the service rating this time was completely pulled back after checking in.
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