Tongren Wanshan District Hotels

Honest review about my two-day stay. I'm hoping to see some improvements. Customer Service: Poor. Unresponsive to requests, lacking in providing assistance. Not courteous, which is expected of a hotel staff. Staff: Unaccommodating, often responding with “No” rather than seeking solutions or alternatives. Hotel Room: Good. The automatic toilet feature was a highlight. Cleanliness: Good, but there is potential for improvement. Amenities: Good. Location: Good. Value for Money: Acceptable for a 4-5 star hotel, but the value is diminished by the subpar service. Improvements in customer service and satisfaction are necessary to justify the cost. Overall Experience: Unsatisfactory, especially compared to my other stays at Wyndham hotels. This particular experience did not meet the standards expected from the Wyndham brand, leading to disappointment.

I came to Tongren today for a trip. I saw on Ctrip that there was an exotic hotel that had just opened. I booked it for one night with the intention of trying it out. The lady at the front desk was really nice when we checked in and patiently introduced it to us. We booked a French-style room in their hotel, and the room manager also took us to see the Japanese-style room and the modern room. We liked them very much. The room was fully equipped with all the facilities we wanted, and everything we wanted was free in the room. It’s well equipped. I’ll definitely look for his place next time I come to Tongren.

The price is good. The environment is clean and comfortable. The room is warm and spacious. The breakfast is rich. I feel very happy to stay. The front desk staff Xiao Chen and Xiao Liu are very considerate with their smiling service. It is a pleasant experience

The decoration style of the hotel is really eye-catching. It's not the usual decoration. Each room has its own unique style. From floor heating to hair dryer in the bathroom. The disposable toiletries are obviously of very high quality. The drainage in the bathroom is also sloped to facilitate the discharge of waste water, and great attention is paid to the details. The room we booked at the beginning was changed decisively by the front desk because the water temperature of the hot spring pool was low. The drinks in the refrigerator are free, and some rooms also have capsule coffee machines. Making your own Americano is also a good option. The front desk service is also super considerate. Everyone entering and leaving will be greeted and asked warmly. It can be seen that the hotel has done a good job in staff training. After staying in so many hotels, this one is really worth recommending! !

The hotel is large, with an excellent location, nice riverside scenery, and clean rooms. I stayed in Building B this time, and the room card said 850? , I saw that I went straight to the 8th floor, but when the elevator door opened, it was completely dark, which scared me to death! Fortunately, there were many of us, so we studied it carefully and returned to the 5th floor. Give the front desk a suggestion and say one more word to remind you so that this situation won't happen again.

Very good stay experience, beautiful environment, fragrance and elegant smell, well-equipped and new, intelligent control system praise 👍 service is also very good, only breakfast is not calculated according to the number of occupants, according to the number of people in a room, how can the family room be 2 people, overall very good, It is worth staying and recommending 👍

The room is large, spacious and comfortable, parking is convenient in the underground garage, the location is close to the highway intersection, the carpet has hair, the overall experience is OK, this price is not high. The suggestion to the hotel is that for a business traveler who often stays in a hotel, I didn't need a deposit 10 years ago when I stayed in a hotel. I have already lived in credit. Although the deposit is not much, the process is troublesome. A month big and small hotels will live, and there are very few deposits. In the past, technical conditions were limited, and now it is all real celebrity face recognition. If there is damage, you can find people. Now most people have improved their quality. No detention and no rounds are the general trend. Not only improve efficiency, but also improve customer experience and loyalty. more comfortable

The room was clean and tidy, the breakfast style was many, the most important thing was clean, the location was good to find, there was floor heating, the house was warm, and there was no air conditioning drying. Every time I came to Tongren, I lived here.

Although the room is booked without a window standard room, the space is still very large, and the room is not boring at all, the price is good!

The service is very thoughtful and meticulous. The beauty Xiang and the beauty He are excellent. It is a very good hotel. There is coffee☕️tea🍵 in the lobby. It is clean and hygienic. I will continue to stay here next time