Avon Hotel - Toms River

Shower soaks the floor, sheets dirty, carpet dirty, toilet plungers hanging out in the hallways, clerk talking on personal cell phone in lobby with quests present? clerk smoking in door entrance area, and when we did it because it was raining, we got told to put it out? Beds are cardboard, and very uncomfortable! The air vent didnt work in the bathroom and was also encrusted with cobwebs and dust. Disgusting place to stay!! never will again.

I am so disgusted and angry with how your staff handled the situation with my family yesterday and you should be EMBARRASSED to have staff like that. I did not catch their names but I imagine you don't have that many people who work the front counter. It was yesterday 10/28 between the hours of 230 and 6pm. SoldierOn is an organization that helps veterans AND THEIR FAMILIES and provides shelter when these families are facing homelessness. My family was homeless as of yesterday. We had a reservation with YOUR hotel that YOU agreed to with SoldierOn. Somewhere down the line it seems there was a LOT of miscommunication and misinformation. The guy I spoke to (twice) was honestly not helpful at all. First of all, I was told you could not accommodate because the reservation was for 10/26 when my case manager informed me the hotel stay would be ready for 10/27 and I informed her we would not be checking in my family until 10/28 which she stated was not an issue. The guy I spoke with was really not very concerned about my situation although he definitely wanted to act like he was. He also was like "why would she tell you that if she doesn't even work here". He told me at first that I had to call back in half hour because he had to reach out to his boss and I had to reach out to SoldierOn. Unfortunately, for whatever reason, SoldierOn does not have an emergency contact during none business hours which I am VERY angry about as well and will be addressing that with my case manager. I did stress this to the guy at the counter and he says "yeah I have the same issue with my manager because he doesn't work today". NOT THE SAME ISSUE BECAUSE HE HAS A HOME TO GO TO IM SURE AFTER HIS SHIFT! I called back half hour later and then he takes my number down and says he has to call me back because he is waiting for his manager to call him. Over an hour went by and I called back after DESPERATELY trying to get a hold of anyone at SoldierOn. I called, some guy answered the phone, and immediately some very VERY nasty, condescending, woman got on the phone and was very abrassive and obnoxious. First of all she just started jumping down my throat about the situation and when I tried to explain that I knew whatever she was saying, she goes "you need to listen to what I'm saying" like who the hell does she think she is talking to me like that. THEN she got even more nasty and I am so sorry, the only way I can truly describe her demeanor was that she was a real "b" about the whole thing and said my dad was the only one on the contract and that my mother and grandmother WOULD NOT BE ALLOWED TO CHECK IN because SoldierOn only had my father on the contract and OBVIOUSLY my father WOULD BE ON THE CONTRACT BECAUSE HE IS THE VETERAN DUH!!! So now I had my family and their ENTIRE HOME stuffed away in storage, homeless, my father being a navy veteran, in his 70s, and hearing impaired, my 94 year old grandmother with Alzheimers, and my disabled mother with stage 3 brain cancer.

booked my 84 year old mother-in-law here to stay at for her husband‘s funeral. her name was on the reservation and I had already paid for it yet. They insisted that I have to be there to check her in because I use my credit card I had to drive over to the hotel to check her in and then they insisted she has to pay $100 in cash for the security deposit, now we have to go to the bank and get $100. I booked her three separate reservations because she didn’t know how many days she was going to stay. when we first checked in They said it would be fine and she could keep her room yet they made her come and check out and check in all three times. when I called back to find out who the owner was, they refused to tell me when I said I would like to make a complaint. She then started arguing with me over the phone and yelling that she has everything on camera. Nasty people at the front desk she would not let me talk, she just started screaming at me over the phone until I hung up. Do not stay at this hotel unless you want to be harassed.