Holiday Inn Express & Suites Toledo West

Hotel lobby was clean, front desk staff was hit or miss. Breakfast was okay, pork sausage links were like rocks. Ketchup bottles were gross and empty. The breakfast attendant wasn’t very approachable. She did wipe the counters down often. Pool was broken and not one staff member could tell me if it was going to be reopening during my stay. One didn’t even know it hadn’t been fixed yet from days prior and another staff member didn’t even know it was broken. GUYS, how is this not communicated? Then randomly one night at 10:30pm (after posted pool hours of 10pm close) a family of 6 gets the front end worker to unlock the pool and this family is swimming. WHAT?! My oldest was up with me doing laundry and was naturally sooooo upset. Thank goodness my two younger ones didn’t witness this or a full meltdown would have ensued. I didn’t even question what the heck was with them swimming because we were leaving the next morning anyways. Incredibly frustrating. The gym room was standard except there was a broken step ball that looked like it had been sitting there for a very long time, obviously indefinitely damaged. Refillable water station with a RED light indicating a dirty filter and then of course, there weren’t any cups anyways to drink said water. One treadmill wouldn’t turn on. Didn’t try the ellipticals. Washer and dryer available, $2 each. You get quarters at front desk. They worked while we visited. They have coffee and hot water with tea bags 24/7 in lobby outside of breakfast area. It’s touch screen, asks regular, decaf or hot water. The room. The floors were DIRTY. Black feet and black bottom of socks. We’ve dealt with that at so many hotels. Bathtub needs some TLC. Drained very slow. Had some black (mold?) along caulk lines. The refillable Dove toiletries needed cleaned. They were gunky and rusty. Water pressure was mediocre. Sink also drained slow. TV remote was barely hanging with pretty much broken buttons. A few outlets didn’t work. Couch wasn’t very comfortable. Decided against using the pull out sofa. Room was set to cool, 66. It never felt “cool” and it wasn’t coming on often, not sure if it was malfunctioning. If I was in a pinch I’d come back because it wasn’t bad here … but will definitely check out other hotels in the area first. I travel often with my family. We stay at numerous chains and I definitely think this hotel was deserving of a very average 2.5/5.

I have a serious complaint Valerie- General Manager at the Secor Rd location in Toledo Ohio I booked my reservations on 4-5-2025 I called the above location spoke with a lady name Yalnanie i may have spelled her name wrong because she answered the phone HOILDAY INN EXPRESS ! she transferred me to reservations I spoke with another representative I modified my stay however the representative stated I could not take advantage of your Bereavement rate,I called back and spoke with Valerie I tried to explain how many times I called and a few times I was hung up on, Well Valerie stated to me shes not concerned about anything except to modify my reservations, Valeries very Rude Unprofessional inpatient not to mention when I woke up i showered and there were roaches in the bathroom I took pictures and in the corner of the side of the bed closer to the restroom i refused to take another picture I checked out 05-11-2025 @ 8:22am,Kudos to theme. Dayana Stewart from Leighton Shannel, Rachel, Howard, Amanda Assistant Manager is deserves to be the GM, housekeepers as well they are what customer service should always be. Briana in Guest Relations Team Shes remarkable Amazing professional she didn’t listen she HEARD me #10. I called back to the hotel I spoke with Valerie Again This time she laughed at me I expect your company to credit my Stay $160.12 should be issued back to my Credit Card Al in Customer Service Hung Up on me I got lost a whole hour after he hung up on ℹ lost my gps during the storms heading back to georgia Valerie said there were no roaches in 529 ℹ have pictures Again she laughed telling me I will not receive credit for my stay and told me not to call back there and of course she hung up Yes Shes very unprofessional Valerie go back to kindergarten classes speak correct english do not try to learn any other language no wonder the front desk agents are not professional listen to their leader. My Name Kellie Menefee.

My wife and I stopped for a night while on the road. Well-maintained facility (7 years old), functional room layout, good breakfast buffet open until 9:30 weekdays. All staff were helpful. A bonus is several eateries close by. We'd stay again.