To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.5
Cleanliness4.8
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All reviews(168)
Positive reviews(167)
Reviews with photos/video(41)
Awesome rooms(45)
Large rooms(14)
Classy environment(13)
Well designed(9)
Quiet & comfortable(9)
Delicious breakfast(9)
Many amenities(6)
Tasty restaurant(4)
Negative reviews(1)
Guest User
Heritage Room King Non-smoking 63sqm/Junior Suite
Stayed in Sep 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 6, 2024
the service and ambience is impeccable… it’s truly a quiet oasis in the buzzling city of Tokyo. highly recommended
6/7
Guest User
Prestige Room Bath With View Twin Non-smoking
Stayed in Jan 2025
Travel with friends
9 review
3.5/5
Posted on Feb 17, 2025
Leading hotel of the world . Never came across a hotel that ask for extra box water need to pay.
Been to other hotel in japan at the same period. The price per night is even lower than Okura, they didnt ask us to pay extra. Whenever we went out at the hotel main entrance, bell boy/ hotel staff will bring us water .
Anonymous User
Prestige Room Bath With View King Non-smoking
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Very good experience with this hotel. Service was the best and the rooms are very clean and spacious.
Alvin Charles
Prestige Room Bath With View King Non-smoking
Stayed in Feb 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Just Perfect… 9 out of 10, the location is besides US embassy, so there some policemen nearby, a little walk uphill if u’re from metro station. A bit Secluded, but it’s good for me to take a rest mind and soul here. The room is modern, i heard jist renovated around 5 years ago.. quite spacious, everthing good. Service was also okay, not superb, but all good…
Missyfreckles
Heritage Room Twin Non-smoking/Junior Suite
Stayed in Feb 2024
Travel with friends
8 review
4.5/5
Great
Posted on Apr 9, 2024
Very great service with the check-in, room is specious. My stay have ‘three’ the brand as the amenities.
Guest User
Prestige Room Bath With View King Non-smoking
Stayed in Jun 2024
Family
13 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Service is excellent, Restaurant is great, Food is yummy, Highly recommend!!!
Anonymous User
Prestige Corner Twin Non-smoking
Stayed in Sep 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 9, 2023
nice hotel!the room is very big,nice view,and the bed is very soft.
I am KY Lai
Prestige Room Bath With View King Upper Floor Non-smoking
Stayed in Oct 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Jan 1, 2025
A very good hotel in Tokyo!
Melody0205
Club Room Bath With View King Non-smoking
Stayed in Oct 2023
Business travelers
32 review
4.0/5
Very Good
Posted on Dec 1, 2023
Good service, good staff, good experience.
Will come again.
Guest User
Prestige Room Bath With View King Non-smoking
Stayed in Sep 2024
Family
17 review
4.0/5
Very Good
Posted on Nov 1, 2024
good good good
Anonymous User
Prestige Room Twin Non-smoking
Stayed in Nov 2022
Family
16 review
5.0/5
Outstanding
Posted on Dec 31, 2022
Good one, location and service best, near to town center and easy to locate.
Guest User
Prestige Room Bath With View Twin Non-smoking
Stayed in Jan 2025
Business travelers
7 review
4.2/5
Very Good
Posted on Feb 12, 2025
The room is big. English newspapers are delivered in the morning and two chocolates are delivered in the evening. There is nothing to shop around, except for a 7-11. It is best to take a taxi, as the subway is a long way away.
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Guest User
Club Room Bath With View King Non-smoking
Stayed in Jan 2025
Solo travelers
18 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The room is really big in the city center. The entire bath line of the hotel is also very high-end, the fragrance is very nice, the breakfast is delicious, the location is convenient, and the very standard Japanese service system is responsive. It is a very good choice when you come to Tokyo
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VIGGO
Heritage Room Twin Non-smoking/Junior Suite / No Club Lounge Access
Stayed in Jan 2025
Family
19 review
5.0/5
Outstanding
Posted on Feb 8, 2025
The room is large, the hygiene details are excellent, and it is convenient for travel. The only thing I am not satisfied with is the breakfast, which has too few varieties. Overall, it is good and worth recommending.
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Guest User
Heritage Room Twin Non-smoking/Junior Suite / No Club Lounge Access
Stayed in Nov 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Every staff member is very considerate and the service is in place and decent. The room is very convenient to use, which completely makes up for the small shortcomings of the location. I travel by taxi, so for me, the experience is different from that of other guests staying in the hotel. I don't require it to be super close to the subway station. There are three pools, which is very generous. The hotel is quiet in a busy place, which is very good.