To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(235)
Positive reviews(231)
Reviews with photos/video(56)
Garden view(42)
Classy environment(25)
Great location(23)
Easy to get around(17)
Perfect for business trips(12)
Large rooms(12)
Delicious breakfast(12)
Well designed(10)
Negative reviews(4)
Guest User
Superior Double Room Non smoking
Stayed in Dec 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Facilities are good and sufficient. Airport limousine pick up is just directly at the lobby. Very convenient!
Room is a little small but is sufficient.
Guest User
Superior Double Room Non smoking
Stayed in Dec 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jan 2, 2025
Hotel was in great condition, location is relatively near a metro station just 5mins walk down the hotel. Staff were friendly and nice! Overall stay was great!
Guest User
High Floor Deluxe King Room Non smoking
Stayed in Dec 2024
Solo travelers
66 review
4.5/5
Great
Posted on Jan 5, 2025
Great in everything other than the location where it’s a slight walk up the hill from the station.
CHEE HOW
High Floor Superior Double Room Non smoking
Stayed in Nov 2024
Business travelers
1 review
3.5/5
Posted on Nov 30, 2024
Everything were good except that the checkin receptionist was cold and inattentive. No greeting and was kept stressing that the check out time is 11am
People
Superior Double Room Non smoking
Stayed in Nov 2024
Business travelers
10 review
4.2/5
Very Good
Posted on Nov 20, 2024
The only short is a bit far from amenities and don’t provide service for refreshing as my flight depart late night and I request for shower refreshment
Travel16
Deluxe King Room Non smoking
Stayed in Apr 2024
Travel with friends
15 review
3.5/5
Posted on Apr 6, 2024
This hotel is good to stay in during Sakura season as they have a wonderful sakura garden in the hotel. Staff are friendly, recommended to book restaurants in advance. The rooms are outdated, as this is the older hotel.
Guest User
Deluxe Twin Room Non smoking
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on May 2, 2024
Very nice scene with a beautiful garden. We had a relaxing weekend.
Guest User
Deluxe King Room Non smoking
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Many outlets to choose for dining. Close to Shinagawa station.
Guest User
Superior Double Room Non smoking
Stayed in Jan 2024
Travel with friends
2 review
1.0/5
Posted on Jan 2, 2024
very very old hotel, the gym is tiny, only two treadmill, and checkout time is very early at 11!!! not a pleasant experience! These room photos are heavily photoshopped. Definitely not a five star hotel!
Guest User
Superior King Room Non smoking
Stayed in Jun 2024
Couples
4 review
2.7/5
Posted on Jun 25, 2024
Shinagawa Station is under renovation, so is not as convenient as before.
Room is a little too dark.
Mattress not comfortable.
Service not as good as before.
Anonymous User
Superior King Room Non smoking
Stayed in May 2024
Couples
11 review
4.5/5
Great
Posted on Jun 3, 2024
Beautiful hotel grounds. Room is a bit old but still ok for us. There’s internal shuttle bus which was helpful since the hotel was up the slope and it’s not easy to lug the bags up there.
Anonymous User
Deluxe Twin Room Non smoking
Stayed in Oct 2023
Family
7 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Clran and vomfortable hotel, located at a good location. Very convinent for foreigners to stay here!
Shuttle bus is very important and helpful too!
Guest User
High Floor Deluxe King Room Non smoking
Stayed in Apr 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
My recent stay at the Grand Prince Hotel Takanawa exceeded all expectations. The hotel's proximity to Shinagawa train station was a boon for a solo traveler like myself, with just a brief 10-minute walk providing easy access to direct trains to Haneda Airport. Stepping into the hotel, I was immediately struck by the peaceful atmosphere that enveloped me. Arriving during cherry blossom season was a stroke of luck, as the hotel's garden was adorned with exquisite cherry blossom trees in full bloom.
My room surpassed all expectations, offering a spacious retreat that provided respite from the excitement of Tokyo. Impeccably clean and tastefully appointed, the room exuded a sense of calm that was conducive to relaxation. Despite being in the heart of the city, the room was remarkably quiet, allowing me to unwind and recharge after a day of exploration.
The hotel's breakfast spread was a delightful culinary experience, offering both high-quality buffet options and traditional Japanese breakfast dishes.
Overall, my solo retreat at this charming hotel was an unforgettable experience.
Brian De Luzuriaga
Club Superior Double Non smoking
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 11, 2024
A good hotel close to the station. It rests on top of a hill which may be troublesome for those with luggage. A taxi close to the Shinagawa station can be ridden for only 500 yen to the hotel.
Tiu Chi Wai
Superior Twin Room Non smoking
Stayed in Jun 2024
Solo travelers
21 review
3.2/5
Posted on Jul 2, 2024
The room is quite large and comfortable in Tokyo area.