1 Chome-29-1 Kabukicho, Shinjuku, Shinjuku Ward, Tokyo, 1600021, JapanSee Hotel Details
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Guest Reviews
9.3/10
Great
1532 reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.1
Service9.3
Cleanliness9.4
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All reviews(1532)
Positive reviews(1495)
Reviews with photos/video(563)
Easy to get around(144)
Convenient for shopping(68)
Close to airport(60)
Loved the night views(37)
Comfortable bed(31)
Many dining options(22)
Highly recommended(10)
Luxurious(9)
Negative reviews(37)
Guest User
Superior King
Stayed in Aug 2026
Couple
3 reviews
1.7/10
Posted on Sep 7, 2026
If I wasn't rushing to catch my flight, I would have complained on the spot. I woke up after a night's sleep to find my arms and legs covered in bites from what felt like fleas. The bumps were incredibly itchy and hard to the touch. I never expected my first experience with bug bites in a hotel to be in Japan.
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Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We understand that you have already been in contact with our hotel team regarding this matter. Please be assured that we are currently conducting a thorough investigation, and we will contact you as soon as the results are available.We sincerely appreciate your patience and understanding.
daydreamLu
Deluxe Triple
Stayed in Jul 2026
Family
11 reviews
10/10
Outstanding
Posted on Aug 25, 2026
Excellent stay overall! The only downside was a bit of noise, but the service was exceptional. They offer Chinese-speaking staff, and we even received complimentary drinks upon arrival. We stayed for 5 days, and since our triple room was on the highest floor (23rd), I slept closest to the window. The subway noise downstairs was still quite audible. We ended up asking the hotel for earplugs, which helped. There are plenty of food options nearby, and the subway station isn't far, making it convenient to get around. The only thing is, it wasn't cheap, haha. The room was cleaned perfectly every day! Really great, just a tad on the small side.
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6/8
Response from Property: Dear Valued Guest,Thank you very much for sharing your detailed feedback with us.We are delighted to hear that you enjoyed our attentive service, convenient location, daily housekeeping, and the assistance of our Chinese-speaking staff. We also appreciate your comments regarding the noise and room size, and sincerely apologize for any inconvenience caused. Your feedback is greatly appreciated and will help us continue to improve our services. We sincerely hope to have the pleasure of welcoming you back to HOTEL GROOVE SHINJUKU.
xiaohong-time
Premier King
Stayed in Jul 2026
Solo traveler
32 reviews
10/10
Outstanding
Posted on Aug 21, 2026
One of the tallest hotels in Shinjuku (shares the same tower as BELLUSTAR but is lower in price and floor level). My room on the 32nd floor already felt much higher than the surrounding buildings. Of course, if the budget allowed, I'd still choose BELLUSTAR. Shinjuku Station and Kabukicho are right downstairs, making it very lively. The hotel room isn't too small, and the high-floor views are excellent, overlooking the surroundings and the performance stage below. Breakfast is decent, but there's often a queue due to the crowds.
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6/8
Response from Property: Dear Valued Guest, Thank you for your recent stay and for taking the time to share your excellent review with us. We are grateful for the perfect rating you gave us! We look forward to welcoming you back to HOTEL GROOVE SHINJUKU.
Maggie_HK
Deluxe Triple
Stayed in Jul 2026
Family
62 reviews
10/10
Outstanding
Posted on Aug 21, 2026
Location is perfect. Close to all the attractions. The staff are helpful and the hotel is very neat. Breakfast is delicious too.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed our excellent location, convenient access to Tokyo’s attractions, and the friendly service of our team. We are also pleased that you found the hotel clean and enjoyed our breakfast.Your kind words are a great encouragement to us. We sincerely hope to have the pleasure of welcoming you back to HOTEL GROOVE SHINJUKU.
Guest User
Garden Suite King
Stayed in Jul 2026
Family
4 reviews
7.5/10
Posted on Aug 13, 2026
Room looked smaller than photos but was still spacious for Japanese standards. The location was excellent and it is rare to find a new hotel in that area.
Response from Property: Dear Valued Guest, We would like to thank you for your review about your recent stay and for choosing us for your stays in Tokyo. It is a pleasure to receive your valuable feedback. We look forward to welcoming you back to HOTEL GROOVE SHINJUKU.
3ofUs
Deluxe Triple
Stayed in Jul 2026
Family
72 reviews
8.5/10
Very good
Posted on Aug 8, 2026
Location perfect 2min walk to the Godzilla Famous also location it perfect near by restaurants/shop ...
Response from Property: Dear Valued Guest, We would like to thank you for your review about your recent stay and for choosing us for your stays in Tokyo. It is a pleasure to receive your valuable feedback. We look forward to welcoming you back to HOTEL GROOVE SHINJUKU.
Anonymous User
Deluxe Triple
Stayed in Jul 2026
Family
5 reviews
9.5/10
Amazing
Posted on Aug 4, 2026
Overall stay is good. Location is on point. Staffs are very helpful and service is great. However if your room is facing the train station, it may be a bit noisy. Other than that the bus limo service is just downstairs and it’s a great way to go to the airport.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us.We are delighted to hear that you enjoyed your stay, our convenient location, and the service provided by our staff. We are also pleased that you found the airport limousine bus service convenient.We appreciate your comments regarding the noise from rooms facing the station and will take them into consideration as we continue to improve our guest experience.We look forward to welcoming you again in the future.
Anonymous User
Superior Queen
Stayed in Jun 2026
Couple
6 reviews
10/10
Outstanding
Posted on Jul 29, 2026
Great location, facilities, good, restaurant and bars all
around Kabukicho area which makes this hotel a perfect choice.
6/8
Response from Property: Dear Valued Guest, We would like to thank you for this great review about your recent stay and for choosing us for your stays in Tokyo. It is a pleasure to receive your wonderful feedback. We look forward to welcoming you back to HOTEL GROOVE SHINJUKU in the near future.
Dara101
Deluxe King
Stayed in Jun 2026
Couple
22 reviews
10/10
Outstanding
Posted on Jul 24, 2026
The hotel was wonderful. We did not use any restaurants but we did use the laundry facilities for washing, drying and ironing. Staff were so professional and polite. Easy check in and checkout. They even had a service to send our luggage ahead of us to our next destination which was perfect! The location is right near the stations and there always seems to be some type of entertainment outside the hotel with food trucks until 10pm. Also 2 7-11s less than 2mins away. The room we had was comfy, could of done with more charging outlets but overall okay.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed your stay, especially our location, laundry facilities, baggage forwarding service, and the hospitality of our team. We also appreciate your valuable feedback regarding the number of charging outlets, which will help us as we continue to enhance our guest experience.We truly look forward to welcoming you back to HOTEL GROOVE SHINJUKU on your next visit.
Guest User
Deluxe King
Stayed in May 2026
Business traveler
12 reviews
10/10
Outstanding
Posted on Jul 5, 2026
The hotel is pretty good, located in the bustling Shinjuku Kabukicho area. It's about a ten-minute walk to the subway, and there's an airport shuttle bus stop right downstairs, which is super convenient for getting to the airport. When checking in, definitely avoid rooms on the east side; below is Shinjuku Station, and the constant traffic noise will keep you from sleeping. I firmly requested a room change, and the front desk staff were great, changing it promptly.
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Response from Property: Dear Valued Guest,Thank you very much for sharing your valuable feedback with us.We are pleased to hear that you enjoyed our location and easy access to transportation options in Shinjuku.We sincerely apologize for the inconvenience caused by the outside noise during your stay. We are glad that our front desk team was able to assist you promptly with a room change and improve your comfort.Thank you again for your kind understanding and for choosing to stay with us. We look forward to welcoming you back in the future.
Phoenix13
Deluxe Triple
Stayed in May 2026
Family
20 reviews
9.5/10
Amazing
Posted on Jul 20, 2026
Fantastic hotel. Such a cool vibe. Great bar and restaurant. Rooms were stylish and decent sized. Loved the daily skincare provided! The area itself is very central with views of Godzilla and in walking distance of Starbucks, Cinemas plus bears & clubs. Shinjuku itself is not the cleanest area and has a lot of touts encouraging you to go to their bars/restaurants/clubs. There were also people begging and asking for money on the street which was a shock. Reminded me of Leicester Square in London but not in a good way.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed our stylish rooms, vibrant atmosphere, dining venues, and convenient location. It is also a pleasure to know that our skincare amenities added to your stay.We truly appreciate your feedback and look forward to welcoming you back to HOTEL GROOVE SHINJUKU in the future.
Guest User
Superior King
Stayed in May 2026
Couple
4 reviews
8.0/10
Very good
Posted on Jul 4, 2026
An excellent stay in a prime Shinjuku location. The rooms were clean, spacious, and thoughtfully designed—I especially loved the separate compartments for the washroom and shower. With endless shopping and dining options right at your doorstep, this hotel is perfectly situated for exploring the city.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed our location in the heart of Shinjuku, as well as our clean, spacious, and elegantly designed rooms. Thank you again for your kind feedback. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future.
Kadencutieboy
Premier Twin
Stayed in May 2026
Family
2 reviews
9.5/10
Amazing
Posted on Jun 22, 2026
The hotel is very accessible. Great location. Clean and have a beautiful view from the room. There are washing machines within the hotel. Very convenient. Maybe should provide more washing machines as it’s usually all taken and the wait is almost 2hrs for a complete washing and drying.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed our convenient location, clean accommodations, the views, and the laundry facilities available at the hotel.We also sincerely appreciate your feedback regarding the washing machines. We understand that the limited number of machines can lead to longer waiting times, especially during busy periods, and we apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will certainly take them into consideration as we look for ways to improve our facilities and guest experience.Thank you once again for your kind feedback. We look forward to welcoming you back on your next visit.
Andrewong2024
Superior King
Stayed in May 2026
Family
9 reviews
7.5/10
Posted on Jun 21, 2026
Chose this hotel due to its convenient location close to Shinjuku station and also the limousine bus to the airport that can be boarded at the hotel too. However the area and hotel is not kids family. For e.g. there is no swimming pool, lobby is on 18th floor and hotel is located within an entertainment district. That said, the service and hotel room cleanliness are excellent. And good views from the hotel room too.
Response from Property: Dear Valued Guest, We would like to thank you for your review about your recent stay and for choosing us for your stays in Tokyo. It is a pleasure to receive your valuable feedback. We look forward to welcoming you back to HOTEL GROOVE SHINJUKU.
Guest User
Superior Queen
Stayed in May 2026
Couple
17 reviews
10/10
Outstanding
Posted on Aug 31, 2026
The hotel's location is excellent. Although the room is small, it has everything you need.
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Response from Property: Dear Valued Guest, Thank you for your recent stay and for taking the time to share your excellent review with us. We are grateful for the perfect rating you gave us! We look forward to welcoming you back to HOTEL GROOVE SHINJUKU.