Ibis Mexico Tlalnepantla

The hotel is very clean

When I arrived, there were three people at the front desk, and they weren't very friendly about explaining what was nearby and where to dine. In the morning, I had breakfast and went upstairs to pack my things. At checkout, I asked if I could have coffee before leaving, and they told me no problem. The person at the buffet complained that I wasn't allowed in. I asked her to check at the front desk (1 meter in front of her) and confirm that while I had my coffee, I would sit and wait for my Uber. That's not very kind of her, and a coffee is a gesture of kindness and comfort. Regarding the room, the pillows they provide are squashed, like sofa cushions. They're tiny, and it wasn't comfortable at all. They don't have mattresses, but rather mats made of plastic that make a lot of noise. The air conditioning must be dirty because I got a severe allergy and couldn't sleep well. In the morning, the shower had hair stuck to all the walls; it didn't look clean. It hadn't been used, and the hairs were stuck to it. I hope they get better. It's not worth it. They went overboard with the pillows.

Suitable for business travel.

Extremadamente chica la habitación. No tenía el seguro la puerta y lo peor cero adicionales como cremas ni jabón ni nada y ni un cesto de basura había y salí a desayunar y la chica del aseo abrió mi habitación y estaba en el pasillo y mis cocas estaban ahí y le dije que por qué se metía o dejaba abierto y me dijo que pensó que no estaba. Haaaa ósea pueden meterse con todo ahí y dejar la puerta abierta sin estar yo! Eran las 9 am y la salida era a las 12

El personal del desayuno y lobby son terriblemente groceros. Tienen la peor atención. Estamos desayunando y llega la hora que se termina el horario del desayuno te quitan el plato.