Guest User
July 22, 2024
Selected the Haller Boutique Hotel based on reviews which are generally very good. Unfortunately, our experience was different: we rang 1 hour before arrival to agree we could park the car by the hotel - we couldn't and the managers kept saying "no problem" rather than understand how inconvenient it was for us. The room was good but for the second night the bed had not been made up - this is so basic as a service but again, the managers did not apologise and just said they would speak to the chamber maid after we had left. The breakfast was OK but being operated independently of the rooms, did not tie in well for our stay. Nice building, nice room but very poor service. We explained to the managers that we would review accordingly but a shrug and "we'll give you a discount next time" didn't cut it.