Hotel Imperial Premium

We chose this hotel based on the positive reviews and the photos online, which showed clean, modern rooms and decent conditions for a 4-star property. Unfortunately, our experience was below expectations. Check-in: We arrived on Friday evening and were asked to pay for the room upon arrival. This was surprising, as it was the first time I had been asked to pay before the stay. Usually, payment is made at check-out. Room: The double room we received did not match the pictures online. The furniture was old and worn, with visible scratches and dents. The TV table had a crooked leg, the bed was unstable and squeaky, and the bedding was poorly arranged, leaving the mattress exposed. The paintings on the walls were crooked, there were clear signs of water damage on the wall adjacent to the bathroom, and the bathroom bin had a broken lid. The carpet was rough and uncomfortable to walk on, and the door had an old-fashioned key attached to a large and heavy keychain – very impractical. Breakfast: Breakfast was another disappointment. The cucumbers were wilted (likely sliced at least a day before), the fried eggs were broken and swimming in oil, and the cold cuts were tasteless. Jam was served in large shared jars with spoons, not in individual portions. The tea was granulated and low quality (like Ecoland), the so-called orange "fresh juice" was actually a cheap-tasting drink, and the coffee – though made with a machine – tasted like it was from powder capsules or something similar. Parking: The free parking was actually on the street, in front of a "Profit" store. If you wanted to park inside the hotel property, there was an additional fee of 40 RON/day – a detail that wasn’t clearly communicated beforehand. Location: The hotel is located in an area that can't be considered "premium." The streets around it were dirty, there was an unpleasant smell, and in the evening, intoxicated people were shouting outside – which did not create a feeling of safety or comfort. Conclusion: Unfortunately, our experience did not match the expectations set by the hotel’s 4-star rating. The room conditions, breakfast quality, and location left much to be desired. A reassessment of the hotel’s classification would be appropriate, as well as a more honest presentation of its actual services and amenities.

This hotel is not worth a single penny and taking money from a guest who is accommodated in such a room I was in, it's a pure robbery! I understand that the price was relatively low, so the room doesn't need to be super modern, but it needs to be well maintained. The bathroom was in a terrible technical condition: visible damages, lack of shower screen, rusty, damaged waste bin, leaked ceiling. It was also dirty: mold in the shower, dirty bin filled with some disgusting leftovers from the previous guests, dirty, stained towel. The room was extremely cold so I was freezing during the night. The receptionist upon checkout admitted that they already switched off the heating. Well I understand that a few days before it was warm, but these days the temperature during night drops down to few degrees. The WiFi was so poor, that in the evening I could barely use it, and in the morning was simply not working at all. The receptionist also admitted that guests complained about that. Breakfast was super poor. I was there around 9. The staff was not managing to replenish the buffet on time. So there was no bread, no eggs, only some leftovers, no cups. Nothing. The hotel did not provide any proper service that I paid for. When I made a written complaint, the Hotel Manager replied to me in an arrogant way that according to the hotel regulations I have 30 min after check-in to express my disappointment, after that they do not accept any complaints. To sum it up. It was my worst hotel experience ever.