Extended Stay America Suites - Portland - Tigard

Do NOT stay here. While we were here, I had my bag stolen obviously by an employee. I had my Apple Watch inside and actually have the trips recorded from their work to home. I have a police report and documenting. They used my Apple Pay from my watch and that adds up to over hundreds spent ($6 here and there). Now that it’s over the limit, it’s a felony. I called to report this and the manager insisted that it wasn’t an employee at all. How else would they get into our room? The room was really dirty also with mold. For the location, go somewhere else.

I would give this negative stars if I could. DO NOT STAY HERE! I had an awful experience with them. I had booked a king room for a night because I needed to be out of my apartment for a few hours due to an inspection. I had told them upon calling the first time that I would need to check in early, they said that should work but to call again the night before check in just to make sure that they have the room ready. So, I called the night before check in, and the guy at the front desk (Spencer) said that will work and that he left a note in the reservation for staff. Upon arrival, it stunk of cigarettes in the lobby. I am very sensitive to the smell and it was completely overwhelming. As I check in, they tell me that my room is not ready. However, I only bought this hotel for a few hours because I needed to be out of the house during the inspection. I absolutely needed the early check in as promised. I told them to give me any room they had, and after 25 minutes of waiting, they found me one. I was under the assumption it would be a king room just like I had booked. Nope. I get into the room, it’s a nasty little box with a queen bed. Clearly not what i paid for. It reeked of urine, there was someone’s left-over contact on the bathroom sink, coffee stains on the counters, nasty walls, crumbs all over and an old grape on the floor, and the toilet had brown crust on the outside (I will add photos). I was absolutely disgusted, the room was obviously not clean. I got out of there the minute I could. I went to the front desk 4 hours after checking in to check out, and I obviously asked for a refund. The person working wasn’t able to help me, so I end up calling them later that day on my own. They said that they won’t accept my refund because I needed an early check in (despite the fact that i had checked in with them TWICE about that and was told I would be able to check in early) and because I agreed to get a room that wasn’t the one I booked. I had obviously thought I would get a refund, especially since I didn’t stay in the room I booked and I had only been there for a few hours. I was met with rudeness and refusal. I’m absolutely angry off that I had to pay 100$ to stay in that dump for 4 hours. I repeat. DO NOT STAY HERE.

We were. in building C and I think some of the other buildings might be getting upgrades... ours did not! Underneath the stairs leading up to the 3rd floor, where our room was... were mountains of garbage. During our 3 nights stay, it was never removed. (Trash barrels were not found anywhere). In our room, the lighting was dim and the carpet was filthy. I asked for a hair dryer, the office told me none were available. They did offer me a coffee maker instead!

NO don’t stay here No customer service, Dirty rooms, smoke-weed smell all through hotel. Hard beds, old cheap pillows. It’s dirty and feels unsafe here. Dirty walls, no linens but you can request at front desk that is not open until 10. No soap, shampoo debris on walls, dirty on floors, Poor customer service seen with other guests and later myself. Skip this hotel

It is very dirty, deep down grime. The trash cans at the base of the stairs were over flowing. The room we were originally given had not been cleaned,, bed not made, towels in the bath. There was one fellow working and so many customers with complaints, from missing/broken items. He just couldn’t meet all the needs of people staying in this dirty, run down hotel..

Fantastic!! Room was very clean and staff was very helpful! Will definitely stay again and recommend it to family and friends! It’s a “ outside” hotel but we felt very safe. Close to all of the places we planned to visit and transportation service very polite.

This hotel amazing understanding and well worth it. Most hotels are just about business and doesn't understand what people go through but this hotel is a home away from home. From the hotel manager to staff. I highly recommend this hotel to anyone who is going to transition. The best

Rooms were super clean and comfy beds. My family and I enjoyed the free breakfast as well. Front desk staff were very kind and helpful with asking for recommendations on restaurants around the area. As well as a fast check in time and very accommodating to us. Highly recommend!

My wife and I spent a week there. The staff was very accommodating and polite. The room was very clean , spotless! Kudos to the cleaning staff! Excellent experience. we will definitely go back! Thank you for making our stay at your hotel a great one! :)